Head - Commercial Leasing

Role & Responsibilities

1. Operations

• Design and execute leasing strategies for new and existing assets to meet occupancy, revenue and tenant satisfaction targets.
• Analyze and segment prospective tenants according to business needs and asset portfolio, manage lead sources including brokers, direct inquiries and industry connections.
• Negotiate and finalize lease agreements, balancing tenant needs with company objectives.
• Lead due diligence, tenant screenings and compliance reviews.
• Supervise and guide leasing managers, tele-sourcing and support teams to deliver superior service standards.
• Oversee vendor collaborations relevant to leasing operations, marketing and property setup.

2. Strategy & Market Intelligence

• Conduct regular market research and competitive analysis to guide rent pricing, promotional campaigns and tenant mix optimization.
• Identify new business opportunities and upselling/cross selling potential, develop outreach programs for portfolio enhancement.
• Draft and implement marketing and networking strategies, including digital campaigns and event participation (e.g., industry expos).
• Monitor, analyze and report on leasing performance through MIS dashboards, KPIs and management reviews.

3. Tenant Relationship & Retention

• Forge strong relationships with tenants, conduct regular engagement meetings, address feedback and pain points and mediate escalations.
• Champion tenant success programs, support their evolving business needs and offer additional services as relevant.
• Assist in site visits, on boarding and move in/move-out management on coordination with operations and admin.

4. Processes & Compliance

• Ensure strict compliance with company policies, property laws and regulatory requirements.
• Maintain accurate lease files, CRM records and reporting documentation.
• Foster a culture of continuous process improvement and innovation within the leasing team.
• Regularly review team performance and process effectiveness, recommend system enhancements and facilitate initiatives.

5. Work Ethics and Professional Ethics

• Integrity and Honesty: Conduct all business dealings with the highest level of integrity, honesty and professionalism, ensuring transparent communication and truthful representation of information to stakeholders.
• Confidentiality: Maintain strict confidentiality of client, tenant and company information, safeguarding sensitive data against unauthorized use or disclosure.
• Fairness and Respect: Treat all tenants, clients and colleagues with respect and fairness, without discrimination based on race, religion, sex, age, disability or other protected characteristics, ensuring compliance with fair housing laws and ethical standards.
• Compliance: Adhere rigorously to all legal, regulatory, company policies including lease agreements, antitrust laws and property management regulations.
• Accountability: Take responsibility for decisions and actions, ensuring adherence to ethical standards even when faced with challenging situations or conflicts of interest.
• Professional Conduct: Promote and uphold a positive professional image for the company by avoiding misrepresentation, exaggeration, or misleading statements in all communications, marketing materials and contracts.
• Conflict of Interest: Disclose any potential or actual conflicts of interest immediately and manage them in accordance with company policies to maintain trust and professionalism.
• Collaboration and Respect: Foster a collaborative workplace culture by interaction with other professionals honestly, fairly, respectfully, avoiding disparagement or unprofessional conduct towards competitors and colleagues.
• Commitment to Continuous Ethics Training: Engage in ongoing education and training on ethics and professional conduct to remain current with evolving standards and best practices in commercial leasing.

Key Performance Indicators(KPIs)

• Occupancy Rate: Percentage of leasable space leased and occupied, target is maintaining high occupancy above average to maximize rental income and reduce vacancy loss.
• Net Operating Income: Measure of profitability from commercial leasing operations after operating expenses, reflects financial heath and asset performance.
• Lease Renewal Rate: Percentage of leases renewed at the end of their term, indicating tenant satisfaction and retention success.
• Average Lease Term: Length of lease agreements to assess stability of cash flows and tenant commitment.
• Leases Signed: Total number of new lease agreements executed in a defined period, reflecting leasing team productivity.
• Lead Conversion Rate: Ratio of qualified leads that result in signed leases, measures effectiveness of leasing and marketing efforts.
• Rental Rate Achievement: Comparison of actual rent achieved versus market rent, gauges competitive pricing and negotiation skills.
• Tenant Turnover Rate: Frequency and rate at which tenants vacate, lower turnover is preferred as it reduces vacancy periods and operational disruptions.
• Time to Lease: Average duration from lease availability to signing a tenant, shorter time frames improve revenue continuity.
• Customer Satisfaction: Qualitative and quantitative measures gathered from tenant feedback and engagements surveys to ensure positive landlord-tenant relationships.
• Compliance and Risk Management: Adherence to legal, regulatory and company standards with zero breaches or violations.