Client Service Executive
1 week ago
Department: Sales
Location: Head Office, Atluri Ascend, Hyderabad
Reports To: Executive Manager - ATD
Employment Type: Full-Time
Working Hours: 9:00 AM 6:00 PM (with flexibility during appraisals, audits, or major events)
CTC Range: 35,000 /- to 40,000- per month
Educational Qualifications:
- Bachelor's degree in Business Administration, Marketing, Real Estate, or related field.
- MBA preferred.
Experience Required:
- 4–5 years of experience in commercial real estate, co-working, or hospitality sales/leasing.
- Strong track record of achieving sales targets in real estate/leasing.
Qualification & Skills
- Business Development & Networking
- Excellent presentation, negotiation, persuasion, and communication skills.
- Proficiency in MS Office, CRM systems, and leasing management software.
- Knowledge of legal and financial aspects of leasing agreements.
- Documentation & Compliance Orientation
- Ability to thrive in a pre-opening/start-up environment with multi-tasking abilities.
- Client-Centric Relationship Management
- Strong Commercial Acumen
- Team Collaboration & Leadership
Position Overview
The Client Manager will be responsible for spearheading client acquisition, sales, and leasing for a pre-opening commercial building/co-working space. This role demands a blend of business development, relationship management, and operational oversight. The incumbent will manage the sales/leasing office, coordinate leasing operations, ensure accurate documentation, and provide an exceptional client experience throughout the sales/leasing lifecycle.
Key Responsibilities
1. Sales & Business Development
- Drive leasing and sales of office spaces, retail spaces, and co-working units within the property.
- Identify, approach, and convert prospective tenants and clients through proactive networking, site visits, and presentations.
- Prepare and present proposals, offers, and financial models to clients.
- Negotiate lease terms, agreements, and commercial proposals in line with company policies.
- Track leads, maintain pipeline reports, and achieve monthly/quarterly sales targets.
2. Client Relationship Management
- Act as the single point of contact for all prospective and existing clients.
- Conduct property tours and explain features, benefits, and competitive advantages of the property.
- Ensure a seamless client onboarding experience – from inquiry to closure.
- Maintain strong client relationships post sales/leasing
- Address client concerns and coordinate with internal departments for resolutions.
3. Leasing Operations & Office Management
- Oversee daily functioning of the sales/leasing office
- Ensure accurate maintenance of unit availability status, price lists, and inventory reports.
- Coordinate with legal and finance teams for lease agreements, payment schedules, and compliance.
- Assist in developing marketing materials, brochures, and digital campaigns in coordination with marketing teams.
- Support management with MIS reports, competitor analysis, and market intelligence.
4. Documentation & Compliance
- Manage end-to-end sales and leasing documentation, including proposals, LOIs, agreements, addendums, and renewals.
- Ensure all agreements are legally compliant and executed within stipulated timelines.
- Maintain proper records of client correspondence, agreements, and payment receipts.
- Liaise with legal advisors for drafting and vetting documents.
- Track statutory obligations relevant to leasing (stamp duty, registration, taxes, etc.).
5. Pre-Opening Responsibilities
- Support the development of leasing policies, SOPs, and client engagement frameworks.
- Assist in creating pre-launch sales strategies and promotional campaigns.
- Participate in property readiness checks to ensure spaces are client-ready.
- Contribute inputs to pricing strategy, occupancy targets, and leasing models.
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