Partnership Operations Lead

2 weeks ago

Mumbai, Maharashtra, India BeepHire Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Responsibilities

  • Partner Onboarding Leadership:
     Optimize and lead the onboarding process from initial form submission to successful platform integration. Strategic Relationship Management: 
    Act as the primary point of contact for all partner communications.
  • Information Management:
     Ensure all partner profiles, product details, pricing, and offerings are current and accurate.
  • Lead Tracking & Closure Management:
     Monitor and report on lead handoffs, conversion status, and partner performance metrics.
  • Process Development:
     Design, document, and continuously improve partner workflows and operational procedures.
  • Strategic Partnership Development:
     Identify and cultivate opportunities for deeper collaboration beyond basic platform participation.
  • Partner Success & Support:
     Proactively address partner needs, resolve issues, and ensure an optimal platform experience.
  • Cross-functional Collaboration:
     Work closely with sales and marketing teams to align partner activities with overall business objectives.
  • Performance Analytics:
     Track partnership KPIs, generate insights, and present recommendations for growth and optimization.

Requirements

  • Communication Excellence:
     Exceptional verbal and written communication skills with the ability to build rapport quickly.
  • Relationship Building:
     Natural talent for connecting with people and maintaining long-term professional relationships.
  • Process & Operations Mindset:
     Strong organizational skills with experience in process design and optimization.
  • SaaS Industry Knowledge:
     Understanding of the SaaS ecosystem, business models, and partnership dynamics.
  • Stakeholder Management:
     Comfortable interfacing with senior executives and decision-makers at partner companies.
  • Problem-Solving Abilities:
     Strong problem-solving skills and a proactive approach to relationship management.

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