Technical Support Engineer

4 days ago

Mumbai, Maharashtra, India Softcell Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Key Responsibilities:

  1. Implement Cloud solutions for customers.

  2. Work and resolve customer technical queries.

  3. Prepare technical solution documents.

  4. Develop standardized practices for delivering new

products and capabilities using Cloud technologies.

  1. Escalation management.

  2. Vendor/OEM coordination.

  3. Coordination with various support teams.

  4. Build Test/Dev environment for Internal team and

customer POC/Demo on AWS Cloud platform.

  1. Provide support to internal technical support team.

  2. Ability to learn and implement new cloud

services/solutions.

Work Timing - 24*7

Work Experience : Minimum 1-2 year Cloud experience (AWS)

Skill Required :

  1. Very Good understanding of AWS cloud platform.

  2. Experience in Enterprise-grade solution implementations.

  3. Good understanding of Network fundamentals like IP

Addressing, VLANs, Ethernet, TCP/IP, and knowledge

about common protocols like HTTP, FTP, SMTP, Telnet,

SNMP, NTP, LDAP, TLS, etc.

  1. Good understanding of Servers and Storage fundamentals

NFS, SMB, iSCSI etc.

  1. Installation, Configuration, Monitoring, Upgrade &

Troubleshooting of Virtualized cloud products appliance.

  1. Good understanding about implementation and AWS

Infra as a Services (IaaS).

  1. Good understanding about Docker, Containers and

Kubernetes and relative cloud services (e.g.ECS,EKS).

  1. Ability to multi-task under pressure and work

independently with minimal supervision Works under

minimal supervision.

  1. Energetic, self-motivated and self-sufficient in

accomplishing tasks.

  1. Knowledge about ITIL process and documentation.

  2. Works effectively with internal team and external

Vendors/OEMs.

  1. Good analytical and problem-solving skills.

  2. Should have good verbal and written skill.

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