Technical Support Engineer
4 days ago
Key Responsibilities:
Implement Cloud solutions for customers.
Work and resolve customer technical queries.
Prepare technical solution documents.
Develop standardized practices for delivering new
products and capabilities using Cloud technologies.
Escalation management.
Vendor/OEM coordination.
Coordination with various support teams.
Build Test/Dev environment for Internal team and
customer POC/Demo on AWS Cloud platform.
Provide support to internal technical support team.
Ability to learn and implement new cloud
services/solutions.
Work Timing - 24*7
Work Experience : Minimum 1-2 year Cloud experience (AWS)
Skill Required :
Very Good understanding of AWS cloud platform.
Experience in Enterprise-grade solution implementations.
Good understanding of Network fundamentals like IP
Addressing, VLANs, Ethernet, TCP/IP, and knowledge
about common protocols like HTTP, FTP, SMTP, Telnet,
SNMP, NTP, LDAP, TLS, etc.
- Good understanding of Servers and Storage fundamentals
NFS, SMB, iSCSI etc.
- Installation, Configuration, Monitoring, Upgrade &
Troubleshooting of Virtualized cloud products appliance.
- Good understanding about implementation and AWS
Infra as a Services (IaaS).
- Good understanding about Docker, Containers and
Kubernetes and relative cloud services (e.g.ECS,EKS).
- Ability to multi-task under pressure and work
independently with minimal supervision Works under
minimal supervision.
- Energetic, self-motivated and self-sufficient in
accomplishing tasks.
Knowledge about ITIL process and documentation.
Works effectively with internal team and external
Vendors/OEMs.
Good analytical and problem-solving skills.
Should have good verbal and written skill.
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