service Coordinates Executive

11 hours ago

Mumbai, Maharashtra, India Fairchem organics Full time ₹ 14,40,000 - ₹ 28,80,000 per year

A Service Coordinator Executive oversees the coordination of services, ensuring efficient delivery and high customer satisfaction. Key responsibilities include: - *Service Scheduling*: Coordinating service appointments and schedules. - *Customer Communication*: Managing customer interactions, addressing concerns, and providing updates. - *Team Collaboration*: Working with service teams, technicians, and other stakeholders. - *Issue Resolution*: Resolving service-related issues and escalating complex problems. - *Performance Monitoring*: Tracking service metrics, analyzing data, and identifying areas for improvement. Essential skills for a Service Coordinator Executive include: - *Communication*: Strong verbal and written communication skills. - *Organizational*: Ability to prioritize tasks, manage schedules, and coordinate services. - *Problem-Solving*: Ability to resolve customer complaints and service issues efficiently. - *Customer Service*: Providing excellent customer experience and ensuring high satisfaction. - *Analytical*: Ability to analyze service data and identify trends or areas for improvement.

Job Type: Full-time

Pay: ₹15, ₹34,968.79 per month

Benefits:

  • Health insurance

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