Service Coordinator

1 day ago

Mumbai, Maharashtra, India Vasu Infosec Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Title: Service Coordinator

Location: Mumbai (Office-based)

Experience: 2–3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination

Industry: Fire & Life Safety / IBMS / MEP / Security Systems

Job Summary

We are seeking a Service Coordinator to oversee and streamline all post-installation service-related activities, including AMC tracking, preventive maintenance planning, spares management, billing, and client coordination. The ideal candidate will ensure service excellence, SLA adherence, and client satisfaction across our IBMS and Fire Safety System portfolio.

Educational Qualification & Experience

  • Education: Diploma in Electronics (BE/B.Tech preferred but not mandatory)
  • Experience: 2–3 years in Installation & Commissioning of:
  • Fire Alarm Systems (FAS)
  • Access Control Systems
  • CCTV & Surveillance
  • Building Management Systems (BMS)
  • Fire Fighting Systems & Gas Suppression Systems (FM200, Novec, Inergen)

Key Responsibilities1. AMC / Spares / Add-on Job Coordination

  • Prepare AMC, renewal, and add-on job offers and quotations

  • Maintain trackers for AMC proposals and job offers (Excel/CRM)

  • SLA Compliance & Preventive Maintenance Planning

  • Create preventive maintenance schedules for SLA clients

  • Ensure quarterly PM is completed and field service is aligned accordingly

  • Update SLA and PM tracking sheets regularly

  • Billing & Payment Follow-up

  • Generate and submit AMC/add-on job invoices

  • Coordinate with clients for timely advance and recurring payments

  • Maintain billing and collection records

  • Spares & Inventory Management

  • Ensure availability of critical spares and consumables at CAMC sites

  • Optimize spare parts inventory with proper tracking systems

  • Client Relationship Management

  • Conduct weekly visits to at least 3 key clients for feedback and service assurance

  • Understand client needs and plan service accordingly

  • Technician Resource & Schedule Management

  • Allocate field technicians and tools based on priority and site requirements

  • Manage both scheduled and urgent service visit planning

  • Documentation & Reporting

  • Maintain detailed records of service logs, client communications, and feedback

  • Prepare and submit monthly MIS reports

  • Communication & Stakeholder Coordination

  • Act as the single point of contact between clients, internal teams, and vendors

  • Ensure prompt updates and transparent communication flow

  • Issue Resolution & Quality Control

  • Troubleshoot service issues at site level

  • Monitor quality of service and enforce standards

Key Skills & Competencies

  • Organizational Skills: Strong scheduling and multitasking ability
  • Communication Skills: Clear verbal and written communication for clients and internal teams
  • Technical Knowledge: Functional understanding of IBMS and Fire Safety systems
  • Customer Orientation: Service-focused and responsive to client needs
  • Software Proficiency: MS Excel, Outlook, CRM platforms
  • Analytical Thinking: Proactive problem-solving approach
  • Adaptability: Ability to handle dynamic and high-pressure service situations

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

  • Services Coordinator

    1 week ago

    Mumbai, Maharashtra, India Pentagon System And Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    .General Shift timingLocation : AndheriRoles and ResponsibilitiesCoordinate field service activities, Support & guide Service Personnel on site doing installation, maintenance & serviceCreate and assign service tickets to appropriate technicians or teams for resolutionMonitor and respond to IT support tickets in a timely mannerProvide excellent customer...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time ₹ 4,80,000 per year

    Interested candidate can share cv on ( What's App only ) Location - Navi Mumbai , Rabale Experienced Required - 2 Max Budget - 40K 6 days working ( 9:30 to 6:30 PM , 2nd and 4th Saturday off ) Key Responsibilities: 1.Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Crystal Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:Position OverviewWe are seeking a highly organised and detail-oriented Service Coordinator – Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client communication to...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Litmus Marine Innovation Full time ₹ 5,50,000 - ₹ 8,50,000 per year

    Responsibilities:Manage warranty claims and customer complaintsEnsure timely resolution of service issuesCoordinate support services and spare parts requests

  • Service Coordinator

    3 days ago

    Mumbai, Maharashtra, India SPRV INFOSYS Full time ₹ 3,00,000 per year

    We are hiring Helpdesk Executive/ Call Coordinator – IT ServicesJob Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :Act as the single point of contact for customer support and incident requests.Coordinate...

  • Service Coordinator

    2 weeks ago

    Navi Mumbai, Maharashtra, India Prama Instruments Pvt. Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Service Coordinator (Associate–Mid Level, Multi-Functional Role)Location: Mumbai, IndiaCompany: PRAMA Instruments Pvt. Ltd.Website: About PRAMAPRAMA Instruments is a recognized leader in high-purity fluid and gas handling systems, enabling India's clean energy, semiconductor, and R&D ecosystem. In collaboration with TK-Fujikin and other global...

  • service Coordinates Executive

    2 weeks ago

    Mumbai, Maharashtra, India Fairchem organics Full time ₹ 14,40,000 - ₹ 28,80,000 per year

    A Service Coordinator Executive oversees the coordination of services, ensuring efficient delivery and high customer satisfaction. Key responsibilities include: - *Service Scheduling*: Coordinating service appointments and schedules. - *Customer Communication*: Managing customer interactions, addressing concerns, and providing updates. - *Team...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Fropel technology Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title - Service CoordinatorExperience - 3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.Notice period - Immediate joiner / 15 daysQualification - Bachelor's degree in any field.Location - Lower parel, MumbaiKey Responsibilities:Respond promptly to OEM/Dealer inquiries regarding water...

  • Service Coordinator

    5 days ago

    Navi Mumbai, Maharashtra, India Suraj Informatics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This role is central to managing service operations across all regions for AMC-based IT services involving CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment. The ideal candidate will track and report on service. Required Candidate profileGraduate in Computer Science, IT, Electronics, or related field5- 10 years of...

  • Service Coordinator(Navcom)

    5 days ago

    Mumbai, Maharashtra, India Station Satcom Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Service Coordinator NAVCOMLocation: Chennai / MumbaiDepartment: NAVCOMAbout Station SatcomStation Satcom is a global satellite communications provider delivering resilient and mission-critical connectivity to the maritime, energy, defense, and enterprise sectors. With operations across Asia, the Middle East, and Europe, we enable digital...