Service Coordinator
9 hours ago
Job Title: Service Coordinator
Location: Mumbai (Office-based)
Experience: 2–3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination
Industry: Fire & Life Safety / IBMS / MEP / Security Systems
Job Summary
We are seeking a Service Coordinator to oversee and streamline all post-installation service-related activities, including AMC tracking, preventive maintenance planning, spares management, billing, and client coordination. The ideal candidate will ensure service excellence, SLA adherence, and client satisfaction across our IBMS and Fire Safety System portfolio.
Educational Qualification & Experience
- Education: Diploma in Electronics (BE/B.Tech preferred but not mandatory)
- Experience: 2–3 years in Installation & Commissioning of:
- Fire Alarm Systems (FAS)
- Access Control Systems
- CCTV & Surveillance
- Building Management Systems (BMS)
- Fire Fighting Systems & Gas Suppression Systems (FM200, Novec, Inergen)
Key Responsibilities1. AMC / Spares / Add-on Job Coordination
- Prepare AMC, renewal, and add-on job offers and quotations
Maintain trackers for AMC proposals and job offers (Excel/CRM)
SLA Compliance & Preventive Maintenance Planning
Create preventive maintenance schedules for SLA clients
- Ensure quarterly PM is completed and field service is aligned accordingly
Update SLA and PM tracking sheets regularly
Billing & Payment Follow-up
Generate and submit AMC/add-on job invoices
- Coordinate with clients for timely advance and recurring payments
Maintain billing and collection records
Spares & Inventory Management
Ensure availability of critical spares and consumables at CAMC sites
Optimize spare parts inventory with proper tracking systems
Client Relationship Management
Conduct weekly visits to at least 3 key clients for feedback and service assurance
Understand client needs and plan service accordingly
Technician Resource & Schedule Management
Allocate field technicians and tools based on priority and site requirements
Manage both scheduled and urgent service visit planning
Documentation & Reporting
Maintain detailed records of service logs, client communications, and feedback
Prepare and submit monthly MIS reports
Communication & Stakeholder Coordination
Act as the single point of contact between clients, internal teams, and vendors
Ensure prompt updates and transparent communication flow
Issue Resolution & Quality Control
Troubleshoot service issues at site level
- Monitor quality of service and enforce standards
Key Skills & Competencies
- Organizational Skills: Strong scheduling and multitasking ability
- Communication Skills: Clear verbal and written communication for clients and internal teams
- Technical Knowledge: Functional understanding of IBMS and Fire Safety systems
- Customer Orientation: Service-focused and responsive to client needs
- Software Proficiency: MS Excel, Outlook, CRM platforms
- Analytical Thinking: Proactive problem-solving approach
- Adaptability: Ability to handle dynamic and high-pressure service situations
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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