Service Desk Coordinator

1 week ago

Mumbai, Maharashtra, India Neeco Global ICT Services Full time ₹ 4,50,000 - ₹ 6,00,000 per year

We are looking for a detail-oriented and responsible Service Desk Coordinator to ensure smooth coordination of service requests, communication with clients and internal teams, and overall efficiency of service processes. If you have strong organizational skills, attention to detail, and enjoy working with people, this role could be the right fit for you.

Key Responsibilities

Order coordination

  • Full responsibility for receiving, processing, and managing service requests on time.
  • Coordinating workflows across teams and communicating with clients.
  • Searching for local field engineers/technicians, managing daily communication with them, and coordinating their work on-site.
  • Supporting colleagues with purchasing goods, arranging technical solutions and services, monitoring deliveries, and ensuring quality.
  • Handling technical issues reported by clients, actively working to identify solutions, and selecting the right technician or product to resolve the issue.
  • Accurate data handling, including invoicing and cost tracking, with strong attention to detail and adherence to internal processes.

Client and supplier communication

  • Professional and empathetic communication with clients (mainly via email) and suppliers (email/phone).
  • Maintaining positive relationships and actively resolving issues that may arise during service delivery.

Quality and profitability of service orders

  • Contributing to the optimization of service quality and pricing for maximum efficiency and profitability.
  • Identifying potential risks and proposing preventive measures.

Reporting and escalations

  • Preparing and contributing to regular reports on service orders, project status, and KPI performance.
  • Supporting the resolution of escalated issues and assisting with task prioritization based on urgency and business impact.

What we expect

  • Previous experience in order coordination, administration, or customer support (experience in IT/service environment is an advantage).
  • Excellent organizational skills and ability to multitask effectively.
  • Strong communication skills and customer-oriented mindset.
  • Accuracy, reliability, and proactive approach.
  • Familiarity with internal systems (CRM, ticketing tools, etc.) is an advantage.
  • Good command of English (written and spoken).
  • Willingness to work in shifts in the future as part of a global support coverage.

What we offer

  • Opportunity to be part of interesting international projects.
  • Collaboration with a supportive and professional team.
  • Possibility for career growth and development.

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Experience:

  • Service technician: 1 year (Required)
  • Customer service: 2 years (Required)
  • Computer networking: 2 years (Preferred)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)

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