IT Service desk Coordinator

2 days ago


Mumbai, Maharashtra, India Pentagon System And Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Location : Lower parel

  • Create and assign service tickets to appropriate technicians or teams for resolution
  • Monitor and respond to IT support tickets in a timely manner
  • Provide excellent customer service and ensure a positive user experience
  • Team Management
  • Adhere to established service level agreements and response times for service requests
  • Vendor management for Service support
  • Asset Inventory / Vendor Coordination
  • Verbal / Written coordination with internal teams
  • Periodic MIS reports preparation
  • Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
  • Report prepared in excel with pivot table and chart wise data

Interested can mail their Cv to or WhatsApp on



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