IT Service desk Coordinator
2 days ago
Location : Lower parel
- Create and assign service tickets to appropriate technicians or teams for resolution
- Monitor and respond to IT support tickets in a timely manner
- Provide excellent customer service and ensure a positive user experience
- Team Management
- Adhere to established service level agreements and response times for service requests
- Vendor management for Service support
- Asset Inventory / Vendor Coordination
- Verbal / Written coordination with internal teams
- Periodic MIS reports preparation
- Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
- Report prepared in excel with pivot table and chart wise data
Interested can mail their Cv to or WhatsApp on
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