It Service Desk Coordinator

3 days ago


Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities

  • Manage day-to-day operations of the IT service desk, ensuring timely resolution of customer queries and issues.
  • Coordinate with vendors related to hardware & software product.
  • Provide excellent customer service by responding promptly to user requests for assistance with IT-related matters.
  • Maintain accurate records of all incidents, tickets, and resolutions in a CRM system.
  • Collaborate with internal teams to identify areas for process improvement and implement changes as needed.

    Interested candidate can apply on


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