Service Desk Coordinator

Roles and ResponsibilitiesManage day-to-day operations of the IT service desk, ensuring timely resolution of customer queries and issues.Coordinate with vendors related to hardware & software product.Provide excellent customer service by responding promptly to user requests for assistance with IT-related matters.Maintain accurate records of all incidents,...

· Create and assign service tickets to appropriate technicians or teams for resolution· Monitor and respond to IT support tickets in a timely manner· Provide excellent customer service and ensure a positive user experience· Adhere to established service level agreements and response times for service requests· Vendor management for Service support·...

DescriptionThe Role:-Manage escalated tickets from Service Desk L1 and other support group.Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific...

We are hiring Helpdesk Executive/ Call Coordinator – IT ServicesJob Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :Act as the single point of contact for customer support and incident requests.Coordinate...

As a Service Desk Analyst L1 at Wipro, your role will involve providing assistance and support to users with L1 type of queries and issues. You will serve as the single point of contact for IT services, monitor and respond promptly to requests received through the IT Helpdesk system, and follow standard help desk procedures. Your responsibilities will...

Rspnsible for mgmt of Work Items via the agency's ITSM system,working with manager & supportProvide KPI reporting analysis for ITRspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers Required Candidate profile1-3Yrs supporting tech in a fast-paced environment with direct customer service...

SENIOR SPECIALIST Skill (Primary) DWP-FSS-Desk Side Services Location Mumbai Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and...

Location:South Bombay, MumbaiIndustry:High-End Jewellery / Luxury RetailRole DescriptionThis is a full-time, on-site role in Mumbai for a Front Desk Receptionist. The Front Desk Receptionist will be responsible for handling phone etiquette, performing receptionist duties, and managing clerical tasks. The role also involves providing high levels of customer...

Responsibilities:* Greet visitors & respond to calls* Maintain front desk operations* Coordinate deliveries & mail distribution* Manage inventory of office supplies* Provide exceptional customer service* customer calling sales and followup

We are looking for a well-presented and professional front desk Executive to manage our reception area and handle all administrative and front-office duties.The role involves greeting visitors,managing calls, Coordinating appointment,and ensuring smooth day to day office operations with a high level of customer services.This job is provided by