Service Coordinator

3 days ago

Mumbai, Maharashtra, India Fropel technology Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title - Service Coordinator

Experience - 3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.

Notice period - Immediate joiner / 15 days

Qualification - Bachelor's degree in any field.

Location - Lower parel, Mumbai

Key Responsibilities:

  • Respond promptly to OEM/Dealer inquiries regarding water purification spares.
  • Prepare and send accurate quotations in line with customer requirements.
  • Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage customer orders to ensure timely and accurate order fulfillment.
  • Ensure timely dispatch of spares by closely following up with the Stores.
  • Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up with Courier services for timely delivery of spares to OEMs/ Dealers.
  • Work cross-functionally to address any delays or operational issues.

Accurate utilization of CRM and SAP for managing customer interactions, tracking inquiries, and updating records.

Skills:

  • Proficiency in CRM / SAP, Knowledge of MS Office.
  • MS Office (Excel, Word).
  • Strong communication skills, both verbal and written.

Excellent organizational and multitasking abilities

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

Speak with the employer

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