Service Coordinator

4 days ago


Mumbai, Maharashtra, India Interface Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: The Service Coordinator is responsible for planning, scheduling, and coordinating service and maintenance activities for ELV systems such as CCTV, Access Control, Fire Alarm, PA Systems, other low-voltage infrastructure. They act as the link between clients, service engineers, and management to ensure timely delivery and quality of service.

Key Responsibilities:

  1. Scheduling & Coordination

  2. Schedule service and maintenance tasks for field technicians.

  3. Assign technicians based on expertise and availability.
  4. Coordinate with clients to confirm service appointments.
  5. Track job progress and ensure timely completion.

  6. Customer Communication

  7. Serve as the first point of contact for service requests, complaints, or queries.

  8. Provide clients with service reports, updates, and follow-up on outstanding issues.
  9. Ensure high customer satisfaction by resolving concerns efficiently.

  10. Technical Documentation

  11. Maintain accurate records of service calls, maintenance logs, job cards, and reports.

  12. Update CRM or service management systems with job details and technician feedback.
  13. Track warranties, service agreements, and renewal dates.

  14. Inventory & Resource Management

  15. Ensure availability of spare parts and consumables required for ELV system servicing.

  16. Coordinate with procurement/logistics for materials and tools required by technicians.

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