Service Coordinator

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, the 10 Life Sciences companies of Danaher accelerate discovery, development and 0064elivery of solutions that safeguard and improve human health.

Position: Service Coordinator

Education/Experience:

• Graduate degree with 0-2 years' experience in telemarketing, customer handling, and Sales lead generation through cold calling
• Strong communication skill. Must be fluent in English. Fluency in Hindi and any other regional language could be useful.

Position Summary: Coordinate with all stakeholders to ensure smooth service operations

• Coordination: Coordinate with all stake holders (RSM,FSE and Subject specialist in India/Europe, Commercial team, Service admin team and speed up service delivery for end customers.

The coordinator shall work to address logistics requests against warranty and T&M orders, tracking parts, routing technical and commercial requests to managers or subject matter experts, support on price related request, support training registration, maintain and update resource availability status, IB tracking, MOD tracking, coordinating with commercial and sales on pre-sale, point of sale and post-sale requirements.

This person shall be responsible for handling the Hotline service (Receive and log customer complaints) for India.

• MIS Reporting: The coordinator is also responsible for tracking & reporting key business metrics. The person shall also be responsible for sharing weekly & monthly reports for different service activities.

We believe in designing a better, more sustainable workforce.  We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.  This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.  Additional information about this hybrid work arrangement will be provided by your interview team.  Explore the flexibility and challenge that working here can provide.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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