Service Coordinator
1 week ago
We are hiring Helpdesk Executive/ Call Coordinator – IT Services
Job Title : Helpdesk Executive/ Call Coordinator
Job Location : Work From Home (WFH)
Job Type : Full-Time
Total Positions : 2
Working Days : Monday to Saturday
Working Hours : 9:00 am to 7:00 pm
Job Description :
Act as the single point of contact for customer support and incident requests.
Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.
Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.
Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.
Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.
Follow the Escalation Matrix as required, depending on the status of tasks or incidents.
Prepare Daily, Weekly, and Monthly MIS Reports.
Education & Experience :
Academic Qualification : Min Graduate
Experience Required : Minimum 6 months to 2 year's
Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.
Salary Offered : upto ₹ 3Lacs/Annum
Joining : 30 Days
Important Note : Only experienced candidates with minimum 6 months to 2 years in Call Coordination, Service Desk, and Vendor Management are encouraged to apply.
Interested candidates are invited to share their updated CV
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