Service Coordinator

1 week ago

Mumbai Maharashtra India, Maharashtra Getinge Full time

Overview

  • Effectively manage and coordinate service activities to meet customer needs and expectations.
  • Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.


Job Responsibilities and Essential Duties

  • Strategic Planning
  • Receive calls from the customer.
  • Schedule all Repair, Maintenance, Validation and Installation jobs.
  • Schedule FSE on a daily basis (have to be aware where the FSE is at all times)
  • Ensuring the equipment data base is updated at creation of jobs (once off)
  • Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans)
  • (Installation jobs via a sales order)
  • Daily hours recon for FSE’s
  • Daily and constant follow up with FSE’s on their open jobs
  • Maintaining and updating the Work In Progress jobs
  • Quotations on open jobs if required.
  • Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobs
  • Checking Oxando connector (3 times a day) and clearing errors
  • Assisting customers with any queries with regards to any jobs
  • ZSH/RSH collaboration with regard to the FSE’s and/or any customer issues
  • Responding to customer emails/queries in a timely manner
  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.


Minimum Requirements

  • Minimum bachelor’s degree
  • Excellent knowledge of MS office Tools & SAP
  • Technical Knowledge is preferable.
  • Be knowledgeable of current risk management standards, Compliance, principles and frameworks.
  • Minimum 0 – 3 years work experience


Required Knowledge, Skills, and Abilities

  • Excellent interpersonal and communication skills
  • Adaptability and Flexibility
  • Time Management
  • Customer Service Orientation
  • Teamwork and Collaboration
  • Organizational skills

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