Quality Team Lead- BPO

2 days ago


Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title
: Quality Team Lead

Location
: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

  • Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
  • Identify data quality challenges and proactively mitigate the issues.
  • Implement data quality policy and validation rules.
  • Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
  • Track team performance using data quality KPIs and provide actionable feedback to team members.
  • Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
  • Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
  • Identify and address quality issues promptly.
  • Identify and recommend improvements to quality control processes.
  • Implement corrective and preventive actions.
  • Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
  • Provide regular updates to Quality Manager on team performance and process improvements.
  • Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

  • Any Graduate.
  • Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

  • 5+ years of experience in quality control management.
  • Proven track record of delivering high-quality results.
  • At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

  • Strong leadership and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of quality control methodologies and tools.
  • Strong communication and reporting skills.
  • Ability to work effectively in a fast-paced environment.


  • Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Quality Team LeadLocation: HyderabadJob SummaryThe Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.Key Responsibilities- Lead, mentor, and motivate a team of Quality analysts to...


  • Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Quality Team Lead Location: Hyderabad Job Summary The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards. Key Responsibilities Lead, mentor, and motivate a team of Quality analysts to...

  • Team Lead

    5 days ago


    Hyderabad, Telangana, India Conneqt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    for TLMinimum 2 years experience in BPO collection process as team leaderOverall 5 years experience in a BPO (Preferred from BFSI/NBFC Background)Could be Undergraduate / Graduate and should have good conversational skillsAware about X and 0 bucket, Attrition and shrinkage formulas.Handling team of callers ceasing daily collectionDialer knowledgeManaging...


  • Hyderabad, Telangana, India NNG Realty Full time US$ 50,000 - US$ 1,00,000 per year

    Responsibilities:* Manage outbound calling campaigns* Meet sales targets through effective communication* Collaborate with BPO sales team* Lead telecalling team to achieve goals* Maintain high call quality standards*Create reports and dashboardFood allowanceHealth insuranceProvident fund


  • Hyderabad, Telangana, India Uber Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and onboarding time. CommOps is all about process efficiency, and as an L&D Delivery team lead, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone...


  • Hyderabad, Telangana, India Hiresquad Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Leading BPO in HyderabadHiring for Sr Quality AnalystInternational Technical Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Technical Voice processMust have Experience in International BPOOnly GraduateCTC UPTO 7.2LPA5 Days WorkingShifts 24*7Looking for only Immediate joinersResponsibilities:• Monitors, evaluates and /...

  • Sales Team Lead

    1 day ago


    Hyderabad, Telangana, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities * Manage a team of sales representatives to achieve monthly targets through effective handling of outbound sales, telesales, and B2C sales.* Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.* Lead by example by setting goals, providing coaching, and conducting...

  • Team Lead

    2 weeks ago


    Hyderabad, Telangana, India Recex Full time

    Job DescriptionRole: Team LeaderLocation: Lakadikapul, HyderabadAre you a results-driven leader with a passion for sales and a talent for motivating teams We're looking for a Team Leader to manage our team of tele-consultants and drive sales through a digital process. You'll be a key player in helping us achieve our sales goals and grow as an...

  • Team Lead

    4 weeks ago


    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...

  • Team Lead

    3 weeks ago


    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...