Bpo Team Lead

for TLMinimum 2 years experience in BPO collection process as team leaderOverall 5 years experience in a BPO (Preferred from BFSI/NBFC Background)Could be Undergraduate / Graduate and should have good conversational skillsAware about X and 0 bucket, Attrition and shrinkage formulas.Handling team of callers ceasing daily collectionDialer knowledgeManaging...

About the Role Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and onboarding time. CommOps is all about process efficiency, and as an L&D Delivery team lead, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone...

Responsibilities * Manage a team of sales representatives to achieve monthly targets through effective handling of outbound sales, telesales, and B2C sales.* Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.* Lead by example by setting goals, providing coaching, and conducting...

Company DescriptionANAND ESTATES, with over years of expertise, specializes in real estate, land development, land banking, construction, and industrial projects. The company has set benchmarks in the industry through strategic partnerships and meticulously planned residential developments that anticipate future needs. Known for its ethical practices,...

TEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABADOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadCandidates Must be From Team Leader in to International Process Voice Exp (Mandate)Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - HYDERABADCTC - Up to 8LPAWillingness to...

Job Title: Team Lead Domestic Voice ProcessLocation: HydDepartment: Customer Support / OperationsReporting To: Process Manager / Operations ManagerLanguages Required: Hindi & English (Mandatory)Key Responsibilities:Lead and manage a team of voice process executives handling inbound/outbound calls.Monitor team performance and ensure achievement of KPIs such...

Company OverviewPrinco Solutions is a leading staffing and service-based company dedicated to connecting top talent with the right opportunities and delivering innovative IT solutions. We specialize in workforce solutions, technology services, and business consulting, helping organizations scale efficiently while optimizing operations. With a client-centric...

Key ResponsibilitiesLead, mentor, and supervise a team of customer care executivesEnsure high-quality patient experience across all touchpoints calls, chat & emailManage daily call center operations including shift planning & workforce allocationMonitor performance metrics (AHT, CSAT, SLA adherence) & drive improvement plansConduct training & refresher...

Role & responsibilitiesManage the day-to-day operations in accordance with requirements and SLAs set out in the MSA. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases Provide exceptional people management, mentorship and career...

Profile: Team Leader (Banking Inbound Process) Sector: BPO   Location: Pocharam, Hyderabad (Work from Office only) Transportation: 2-way Cab Pickup Drop Facility Experience: Min. 1 yr. on paper experience as TL Education: Graduation (any stream) Salary: Up to 3.6 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week...