Team Lead- Hyderabad

2 weeks ago

Hyderabad, Telangana, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Manage the day-to-day operations in accordance with requirements and SLAs set out in the MSA. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases

Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement

Drive Operations teams to deliver continuous improvement and productivity/quality gains

Flag and escalate business risks timely to client

Routinely audit agents for their metrics and work. Coaching and feedback based on these audits must be documented and shared

Analyze information and utilize to build recommendations to reduce errors and improve process performance

Create and maintain tracking reports in relation to performance

Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization

Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team

Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.

Analyze information and utilize to build recommendations to reduce errors and improve process performance

Calibrate with the client quality team to ensure consistent delivery of quality assurance, creating and maintaining performance reporting

Preferred candidate profile

* Worked with International BPO, Voice/Non Voice

* Excellent Communication Skills

* Knowledge on Attrition, Shrinkage, KPI'S, Metrics

* Prepared WBR, MBR Reports.

* Have knowledge on Google Sheets/ Excel

* Dealing with clients/ stakeholders.

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Quenavros Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Team Lead located in Hyderabad. The Team Lead will be responsible for overseeing team operations, managing team performance, and ensuring the timely completion of projects. Day-to-day tasks include assigning tasks, providing guidance and support, conducting team meetings, tracking progress, and...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Simplify Wellness Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Team Lead - Home Services (Kannada)Location: Hyderabad Banjara HillsJob Type: Full-timeMode of work: HybridTimings: 5 am - 2 pmWe are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff). You dont need medical experience yourself — your role is to ensure the team works efficiently,...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:Team Lead Digital Marketing Operations (Advertising Process)Job Location:HyderabadWe are looking for an experienced Team Lead to manage a digital advertising support process for an international client. The ideal candidate should have a strong background in digital marketing operations, online advertising, and people management.Key...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Talent21 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:TEAM LEADER HEALTH INSURANCE & MOTOR INSURANCE:Job DescriptionJob OverviewLead and manage a team in the Health / Motor insurance sector at Reliance General Insurance, India. Mid-Level position with 4 to 6 years of experience in Hyderabad. Full-Time employment with essential skills in attrition control, shrinkage management, health /...

  • Counselling Team Lead

    2 weeks ago

    Hyderabad, Telangana, India PW (PhysicsWallah) Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Counselling Team Lead | PhysicsWallah - Hyderabad VidyapeethAbout PhysicsWallah (PW)PhysicsWallah is India's leading EdTech platform, born from a simple YouTube channel in 2014. We're on a mission to democratize education, offering quality learning through online, offline, and hybrid centers. Join us in shaping the future of students across India.The...

  • Team Lead

    7 days ago

    Hyderabad, Telangana, India Computershare Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionLocation: Hyderabad, India (Hybrid)This is a hybrid position primarily based in Hyderabad, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Computershare Business Support Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location: Hyderabad, India (Hybrid)This is a hybrid position primarily based in Hyderabad, India. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a...

  • Team Lead

    3 days ago

    Hyderabad, Telangana, India Computershare Full time

    Location: Hyderabad, India (Hybrid)This is a hybrid position primarily based in Hyderabad, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you...

  • Cardiologist For a Leading hospital in Hyderabad

    5 days ago

    Hyderabad, Telangana, India Ifanglobal Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Opening for a Cardiologist for a Leading hospital in Hyderabad.Position - Consultant & Sr ConsultantQualification - DM/Drnb CardiologyExperience - 0 to 8 YearsLocation - HyderabadSalary - Best as per the industryPlease share your resume at , if you have any query then you can call/WhatsApp on

  • Team Lead

    5 days ago

    Hyderabad, Telangana, India ASCENT Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Job Title: Team Lead – Medical Coding (E/M IP/Observation)Location: Hyderabad, IndiaDepartment: Medical CodingEmployment Type: Full-timeCurrent Designation: Team LeaderExperience Level: Mid to Senior LevelJob Summary:We are looking for a dedicated and experienced Team Lead to manage our Evaluation & Management (E/M), Inpatient (IP), and Observation medical...