Team Lead Domestic Voice Process

2 days ago

Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Team Lead Domestic Voice Process

Location: Hyd

Department: Customer Support / Operations

Reporting To: Process Manager / Operations Manager

Languages Required: Hindi & English (Mandatory)

Key Responsibilities:

  • Lead and manage a team of voice process executives handling inbound/outbound calls.
  • Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity.
  • Provide coaching, feedback, and training to team members to improve performance.
  • Handle escalations and resolve customer issues efficiently.
  • Prepare daily/weekly/monthly reports and share insights with management.
  • Ensure adherence to company policies and process compliance.
  • Conduct team meetings and motivate team members to achieve targets.
  • Collaborate with quality and training teams for continuous improvement.

required Skills & Qualifications:

  • Minimum 2 to 4 years of experience in a voice process, with at least 1 year in a team lead role-Voice
  • Excellent communication skills in Hindi and English (both verbal and written).
  • Strong leadership, people management, and conflict resolution skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Attributes:

  • Experience in domestic BPO/customer service.
  • Knowledge of CRM tools and call center technologies.

  • Domestic Voice Process

    7 days ago

    Hyderabad, Telangana, India 3G Hr Services Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    We Are Hiring " Domestic Voice Process"Benefit : 2Way Cab ProvidedNote : For FreshersQualification : Inter/GraduateSalary : Up to 14kLocation : Pocharam, Ghatkesar6Days WorkingRotational Day shifts, Rotational WeekoffSkills :1. Good Communication Skills in Hindi & English2. Basic Knowledge in Customer SupportInterested Candidates please do contact below...

  • Domestic Voice Process

    27 minutes ago

    Hyderabad, Telangana, India Fruges IT Services Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Company - Digitide Solutions*Process* : Domestic voice process*Qualification* : Any Grad & UGExcellent Communication in English and Hindi.Freshers*Package* :19500CTC take home)Work from OfficeCandidates should be ready to join immediately.*Working* :- 6 Days ( Rotational Week off)Both side Cab FacilityCab is provided UPTO 35km radius*Work location* :...

  • Hiring For Voice Process

    2 hours ago

    Hyderabad, Telangana, India Shoya Consulting Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Hiring For Voice Process - BPO Hiring for one of the top BPO's - Openings for Voice -Domestic Exp - 0-6 months, Day shifts & Rotational shifts, Location : Hyderabad[KPHP] Apply ONLY if you can walkin for F2F interview

  • Voice Process Team Lead

    4 days ago

    Hyderabad, Telangana, India Acro Hr Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role &Job DescriptionTo motivate, develop and mentor team members in a dynamically changing environmentTrack and monitor KPIs as per Project requirementAssist in scheduling and coordinating team activitiesAnswer operations related queries from the client and internal stakeholdersDrive process performance to achieve and exceed SLA deliverableTo create a...

  • Domestic voice process

    7 days ago

    Hyderabad, Telangana, India MRT Infotech Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    hiring for Cooperate AsscoiateDesignation: customer support executiveExecutive - Voice Process/ semi voiceWe are Looking for Talented Customer Service Executive Professionals.Any (10+2, Diploma, Degree)(B .Tech/ BE/&PG Not Consider)First 3 Months WFO, After WFHfreshers Ctc: 2Lpa and apart that incentivesExperience CTC : 2.5lpainternet allowance and laptop...

  • Domestic Voice Process

    6 days ago

    Hyderabad, Telangana, India 3G Hr Services Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    We Are Hiring "Domestic Customer Support"Note: First 3months Work from OfficeAfter 3months Permanenet Work from Home(Laptop and WIFI are provided)Experience : 0-1 YearQualification : Inter/GraduateSalary : Freshers - 2.0 LPA+ IncentivesExperience - 2.5 LPA + IncentivesLocation : Ameerpet6 Days WorkingRotational Day Shifts for FemalesRotational Shifts for...

  • Domestic Process: Voice

    7 days ago

    Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Fresher/Experience into Outbound Voice Domain.Should have excellent communication skills.Should speak any south regional languages (Telugu, Malayalam, Kannada)Both Graduates & Under Graduates can apply. Required Candidate profileWork From OfficeDay rotational shifts 8:00 AM - 8:00 PM (Any 9 Hours)6 days rotational work and 1 day...

  • Hiring For domestic voice process

    6 days ago

    Hyderabad, Telangana, India Tricolour Manpower Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring for voice processQualification: Graduation Languages : English & HindiSalary-14CTC+incentives 6days working Rotational shift & Rotational week off Work Location-Begumpet/Ranigunj/Kondapur/PocharamContact number

  • Customer Support Team Lead

    6 days ago

    Hyderabad, Telangana, India Live Connections Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Live ConnectionsPosition – Team Lead (Customer Support)Location:AmeerpetWork mode– Hybrid after 3 monthsInterview Process:2 managerial Rounds (face to face interview)Key Requirements:Qualifications: Any GraduationExperience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paperProcess Experience: Domestic Inbound...

  • Inbound Voice process

    6 days ago

    Hyderabad, Telangana, India Carveout Tech Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Inbound voice processExcallant English Language is requiredInternational experienced candidates requiredWork from officeLocation: Madhapur, HyderabadAny PUC+ candidates can applyAge below 45Looking for more than 6 months experienced candidates into international processNote: Domestic experience will not be cosidered5 days working2 rotational week offcab...