Voice Process Team Lead

1 day ago

Hyderabad, Telangana, India Acro Hr Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role &

Job Description

  • To motivate, develop and mentor team members in a dynamically changing environment
  • Track and monitor KPIs as per Project requirement
  • Assist in scheduling and coordinating team activities
  • Answer operations related queries from the client and internal stakeholders
  • Drive process performance to achieve and exceed SLA deliverable
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Manage expectations of his/her team members and proactively should be able to sense their needs
  • Represent the organization and participate in client visits and reviews
  • Accountable of team and process performance
  • Good communication and Email writing skills
  • Provide inputs on process changes and best practices
  • Process management

Eligibility:

  • Domain Experience: Customer Service.
  • Channel Experience: Voice experience (International Process)
  • Work Experience: Min 3 Years or more in an international process with minimum 1 years of experience in Voice preferred
  • Exposure to Client Handling
  • Shift: Rotational shifts
  • Process Working Hours: 24x7
  • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
  • Tool/Application Experience: Reasonable understanding of working Microsoft Excel and Microsoft Word
  • Change Management: Flexible, adaptable to the evolving needs of a high-growth, and fast paced organization environment. responsibilities

Preferred candidate profile

  • voice process

    7 days ago

    Hyderabad, Telangana, India Legal Capital Law Firm Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: Voice Process Executive – SalesLocation: HyderabadContact: Experience Required: 1 to 4 YearsEmployment Type: Full-TimeAbout the Role:We are looking for energetic and persuasive Voice Process Executives with experience in sales and customer engagement. The ideal candidate should have strong communication skills, a sales-driven attitude, and the...

  • Non voice process

    3 days ago

    Hyderabad, Telangana, India Envision integrated services private limited Full time

    Job Description:Wipro is hiring enthusiastic and dedicated fresh graduates and MBA postgraduates for the role of Non-Voice Process Executive. This is a great opportunity to kickstart your career with one of the leading global IT and consulting companies.Key Responsibilities:Handle back-end operations and non-voice support tasks efficientlyManage and resolve...

  • Openings For Voice and Non Voice Process

    1 day ago

    Hyderabad, Telangana, India Firstsource Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Department: Customer Support OperationsProcess: International Non-Voice (Chat Support) Telecom SectorLocation: HyderabadEmployment Type: Full-time | Rotational Shifts | Work from OfficeJob Summary:We are seeking enthusiastic and customer-focused individuals to join our International Chat and Voice Support Team in the telecom domain. The role involves...

  • Voice Process

    1 day ago

    Hyderabad, Telangana, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 16,000 - ₹ 1,92,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...

  • Semi Voice Process

    2 weeks ago

    Hyderabad, Telangana, India FIN Infocom Full time ₹ 14,000 - ₹ 1,60,000 per year

    We are looking for enthusiastic fresh graduates to join our Semi Voice Process team. This role involves 70% non-voice (back-end operations, email/chat support, data handling) and 30% voice (customer interaction over calls). The candidate should be flexible to work in rotational shifts and be eager to learn.Key Responsibilities:Handle customer queries through...

  • International Voice Process

    1 day ago

    Hyderabad, Telangana, India FLY Consulting Services Full time ₹ 35,00,000 - ₹ 45,00,000 per year

    Greetings from FLY Consulting Services,We have an immediate requirement with one of our clients for the International Voice Process.Freshers and experienced are eligible.Currently, we are hiring for the Voice process for Freshers and Experienced only.Designation: International Voice ProcessProcess: Inbound VoiceQualification: IntermediateShifts - Night...

  • International Voice Process

    5 days ago

    Hyderabad, Telangana, India Fly Consulting Services Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Job Title: International Voice Process Associate.Location: HyderabadIndustry: [BPO / Customer Service / etc.]Job Overview:We're looking for a motivated International Voice Process Associate to join our team. In this role, you'll deliver outstanding customer service to international clients, primarily through voice support. The ideal candidate will have...

  • Process Executive – Voice

    3 days ago

    Hyderabad, Telangana, India VySystems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Process Executive – Voice (Digital Marketing Support)Location: Gurgaon And HyderabadWork Schedule: Rotational ShiftsExperience:Freshers with Certification in Digital Marketing (OR)Experienced: 0 to 6 Months in Digital Marketing (Preferred)Job Summary:We are hiring for the role of Process Executive – Voice with a specialization in Digital...

  • International Voice Process

    3 days ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    We Hiring for International Voice ProcessLocation : HyderabadRole : Customer Support ExecutiveProcess : Voice ProcessExperience : 3+ years of International voice process experienceShift : US night shiftNotice : Immediate Joiner - 15 DaysMode : Work from office (2 way cab provided )CTCSenior process Executive ( 3+ years) : Upto 5.5 LPAInterested candidates...

  • International voice process

    1 day ago

    Hyderabad, Telangana, India Vipsa Talent Solutions Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    Opening for International voice processexp-: 1- 5 yrslocation : Hyderabad must have experience into International voice process/Inbound calling exp is added advantage Notice: 0-15 days Interested can share your resumes to Lavanya