Voice Process Team Lead
1 day ago
Role &
Job Description
- To motivate, develop and mentor team members in a dynamically changing environment
- Track and monitor KPIs as per Project requirement
- Assist in scheduling and coordinating team activities
- Answer operations related queries from the client and internal stakeholders
- Drive process performance to achieve and exceed SLA deliverable
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Manage expectations of his/her team members and proactively should be able to sense their needs
- Represent the organization and participate in client visits and reviews
- Accountable of team and process performance
- Good communication and Email writing skills
- Provide inputs on process changes and best practices
- Process management
Eligibility:
- Domain Experience: Customer Service.
- Channel Experience: Voice experience (International Process)
- Work Experience: Min 3 Years or more in an international process with minimum 1 years of experience in Voice preferred
- Exposure to Client Handling
- Shift: Rotational shifts
- Process Working Hours: 24x7
- Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
- Tool/Application Experience: Reasonable understanding of working Microsoft Excel and Microsoft Word
- Change Management: Flexible, adaptable to the evolving needs of a high-growth, and fast paced organization environment. responsibilities
Preferred candidate profile
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