Semi Voice Process
2 days ago
We are looking for enthusiastic fresh graduates to join our Semi Voice Process team. This role involves 70% non-voice (back-end operations, email/chat support, data handling) and 30% voice (customer interaction over calls). The candidate should be flexible to work in rotational shifts and be eager to learn.
Key Responsibilities:
- Handle customer queries through chat, email, and voice support.
- Provide accurate and timely information/solutions to customers.
- Document and maintain customer interaction records.
- Ensure high levels of professionalism and empathy in all interactions.
- Work collaboratively with the team to meet process targets and SLAs.
Desired Candidate Profile:
- Freshers are welcome (any graduate/undergraduate with good communication skills).
- Male candidates preferred (due to rotational shift requirements).
- Basic computer knowledge (MS Office, typing, internet navigation).
- Good written and verbal communication skills in English.
- Flexibility to work in 24/7 rotational shifts.
- Quick learner, positive attitude, and good team player.
Benefits:
- Opportunity to start your career in the BPO/ITES industry.
- Exposure to both voice and non-voice processes.
- Training and mentoring provided.
- Growth opportunities within the organization.
Job Types: Fresher, Contractual / Temporary
Contract length: 12 months
Pay: ₹14,000.00 per month
Work Location: In person
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