Semi-Voice Process

2 days ago


Hyderabad, Telangana, India SS Taxation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Semi-Voice Process Executive

Location: Hyderabad | Shift: Night Shift | Employment: Full-time

Job Description:

Were hiring a Semi-Voice Process Executive to provide support to international customers via calls, emails, and chat. Youll handle queries, resolve issues, and ensure customer satisfaction while working in night shifts.

Key Responsibilities:

  • Handle inbound/outbound calls, emails, and chats
  • Resolve customer queries efficiently
  • Update CRM with accurate customer information
  • Meet performance targets and maintain quality standards

Requirements:

  • 12 years of customer support experience (semi-voice preferred)
  • Strong communication and problem-solving skills
  • Comfortable with night shifts and rotational weekends
  • Proficient in MS Office and CRM tools

Benefits:

  • Competitive salary
  • Training & growth opportunities
  • Performance-based incentives

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