Semi-Voice Process
19 hours ago
Job Title: Semi-Voice Process Executive
Location: Hyderabad | Shift: Night Shift | Employment: Full-time
Job Description:
Were hiring a Semi-Voice Process Executive to provide support to international customers via calls, emails, and chat. Youll handle queries, resolve issues, and ensure customer satisfaction while working in night shifts.
Key Responsibilities:
- Handle inbound/outbound calls, emails, and chats
- Resolve customer queries efficiently
- Update CRM with accurate customer information
- Meet performance targets and maintain quality standards
Requirements:
- 12 years of customer support experience (semi-voice preferred)
- Strong communication and problem-solving skills
- Comfortable with night shifts and rotational weekends
- Proficient in MS Office and CRM tools
Benefits:
- Competitive salary
- Training & growth opportunities
- Performance-based incentives
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