Customer Support Team Lead

4 days ago


Hyderabad, Telangana, India Live Connections Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Greetings from Live Connections

Position – Team Lead (Customer Support)

Location:
Ameerpet

Work mode
– Hybrid after 3 months

Interview Process:
2 managerial Rounds (face to face interview)

Key Requirements:

  • Qualifications:
    Any Graduation
  • Experience:
    Minimum 2–4 years overall, with
    at least 1 year as a Team Leader on paper
  • Process Experience:
    Domestic Inbound Customer Support (Voice Process)
  • Languages:
    Excellent communication skills in
    English, Hindi & Telugu

Key Responsibilities:

  • Lead and supervise a team of customer support executives in a domestic inbound process member team).
  • Monitor and drive team performance, productivity, and adherence to service level targets.
  • Provide regular feedback and coaching to enhance team effectiveness.
  • Handle customer escalations and ensure prompt resolution.

Skills and Abilities:

  • Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
  • Ability to manage pressure and resolve issues efficiently
  • Excellent interpersonal and communication skills across multiple languages

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