Customer Support Team Lead
4 days ago
Greetings from Live Connections
Position – Team Lead (Customer Support)
Location:
Ameerpet
Work mode
– Hybrid after 3 months
Interview Process:
2 managerial Rounds (face to face interview)
Key Requirements:
- Qualifications:
Any Graduation - Experience:
Minimum 2–4 years overall, with
at least 1 year as a Team Leader on paper - Process Experience:
Domestic Inbound Customer Support (Voice Process) - Languages:
Excellent communication skills in
English, Hindi & Telugu
Key Responsibilities:
- Lead and supervise a team of customer support executives in a domestic inbound process member team).
- Monitor and drive team performance, productivity, and adherence to service level targets.
- Provide regular feedback and coaching to enhance team effectiveness.
- Handle customer escalations and ensure prompt resolution.
Skills and Abilities:
- Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
- Ability to manage pressure and resolve issues efficiently
- Excellent interpersonal and communication skills across multiple languages
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