Customer Support

2 days ago

Hyderabad, Telangana, India Kezan consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Company Overview: Kezan Consulting is a leading Human Resources Services company based in India. With a strong focus on providing exceptional customer support, we strive to deliver top-notch services to our clients. As a member of our team, you will play a vital role in ensuring customer satisfaction and contributing to the growth of our organization. Role and Responsibilities: In this role, you will be responsible for a wide range of tasks to support our customers. Your main duties will include:- Maintaining the front of house area and ensuring cleanliness- Adhering to grooming standards and presenting a professional image- Managing and leading a team to achieve operational targets- Dispatching online orders accurately and on time- Completing assigned tasks within given deadlines- Ensuring store opens and closes on time- Maintaining reports and records accurately- Following quality standards to deliver excellent service- Providing exceptional customer service and resolving customer queries and complaints- Handling billing and cash management- Performing system-related tasks as required- Collaborating with team members to achieve team goals- Assisting in BTL (Below the Line) activities and offline marketing initiatives- Training and mentoring new team members- Maintaining data and updating logbooks- Developing and implementing sales improvement strategies- Maintaining store cleanliness and hygiene standards- Providing end-to-end customer service throughout the customer journey Candidate Qualifications: To be successful in this role, you should possess the following qualifications:- High school diploma or equivalent- Strong communication and interpersonal skills- Leadership abilities and experience in team handling- Attention to detail and ability to multitask- Excellent problem-solving and decision-making skills- Proven customer service experience- Basic computer and system knowledge- Ability to work well under pressure and in a fast-paced environment- Flexibility to work in shifts and on weekends, if required Required Skills:
  • Customer Service
  • Team Handling
  • Effective Communication
  • Time Management
  • Problem-Solving

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