Customer Support/Seller Support-
2 days ago
Roles and Responsibilities
- Provide exceptional customer support to international clients through phone calls, emails, and chats.
- Handle customer queries related to products, services, and orders in a timely and professional manner.
- Resolve customer issues efficiently by troubleshooting problems and escalating when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and first-call resolution.
Desired Candidate Profile
- 1-2 years of experience in International BPO or similar industry.
- Fluent English language skills with excellent communication abilities.
- Strong understanding of customer service principles and practices.
- Ability to work on rotational shifts including evenings (US shift).
Proven track record of outstanding customer support/Seller support
ONLY IMMEDIATE JOINERS are eligible
Graduation is mandatory
Mandatory Documents to carry:
- Updated Resume
- Last 3 months' pay Slip and relieving letter
- Must have Graduation Certificate or Consolidated Mark Sheet
- Passport size photograph (Recent)
Hard copy of Original Adhaar card.
Interview Location:
Wipro Limited- Gopanpally Development Center (GPY) Survey No.124, & Part of 132/P SEZ Gopanapally Hyderabad
Thanks and Regards,
TA Team
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