Customer Support/Seller Support-

2 days ago

Hyderabad, Telangana, India Wipro Full time

Roles and Responsibilities

  • Provide exceptional customer support to international clients through phone calls, emails, and chats.
  • Handle customer queries related to products, services, and orders in a timely and professional manner.
  • Resolve customer issues efficiently by troubleshooting problems and escalating when necessary.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Meet performance targets for call handling time, resolution rates, and first-call resolution.

Desired Candidate Profile

  • 1-2 years of experience in International BPO or similar industry.
  • Fluent English language skills with excellent communication abilities.
  • Strong understanding of customer service principles and practices.
  • Ability to work on rotational shifts including evenings (US shift).

  • Proven track record of outstanding customer support/Seller support

  • ONLY IMMEDIATE JOINERS are eligible

  • Graduation is mandatory

Mandatory Documents to carry:

  • Updated Resume
  • Last 3 months' pay Slip and relieving letter
  • Must have Graduation Certificate or Consolidated Mark Sheet
  • Passport size photograph (Recent)

Hard copy of Original Adhaar card.

Interview Location:

Wipro Limited- Gopanpally Development Center (GPY) Survey No.124, & Part of 132/P SEZ Gopanapally Hyderabad

Thanks and Regards,

TA Team

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