
Quality Team Lead
2 days ago
Roles and Responsibilities:Team Leadership & Development: To lead and line-manage a team of IQAs, directing, guiding, and providing performance feedback to achieve high-quality output. Quality Oversight: Oversee and ensure the quality assurance of curated assets—text, images, videos, audio—across diverse workflows. Maintain Google's strict content standards while improving current quality metrics. Process Improvement: Identify gaps in the current workflows and drive initiatives to challenge the existing quality scores, thereby implementing strategies and changes in process, if necessary, that improve consistency and objectivity and eliminate biases while reviewing.Collaboration & Stakeholder Management: Provide the primary interface among the IQM team, production teams, and supplier partners. Collaborate with peer groups in cross-functional teams to align quality expectations and process improvements. Reporting & Insights: Lead periodic reviews of team performance and quality metrics. Prepare deep-dive reports and insights to effectively communicate trends in quality performance, process improvement opportunities, and progress to key stakeholders and leadership. Bias Removal: Lead the separation of quality management from production in order to minimize friction, subjective biases, and ensure that reviews are objective. Training & Development: Developing and delivering a training program to maintain IQA team members who are current with guidelines, processes, and quality standards. Foster ongoing learning and upskilling in the team. Ensure Operational Excellence: Lead initiatives to simplify processes of quality management, increase efficiency, and sustain high standards across content review and curation workflows.Preferred Competencies:Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.Reduction of rework and Cost of poor Quality (COPQ).Eligibility:5+ years of experience, last 2 years should be in Team Handling RoleShould have worked as QA, QTL/QAM Customer Service or Back office or ChatShould be GraduateMandatory Trust and Safety content moderation experience Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc
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Team Lead
2 days ago
Hyderabad, Telangana, India, Telangana HCLTech Full timeHCLTech Hiring | Hyderabad | QAs & TLs For Billing Support3 - 6 yearsSalary -Not DisclosedLocation :HyderabadTime and Venue22nd September - 24 September , 11.00 AM - 3.00 PMHCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Contact - Aman / Shivangi / Somina Job descriptionEssential...
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Team Lead
2 days ago
Hyderabad, Telangana, India, Telangana TP Full timeHe/She will be responsible for a team of associates. • Resolve agent and customer issues. • Be directly responsible for the overall performance of team members • Conduct performance reviews and team meetings. • Conduct monitoring and coaching sessions. • Coordinate with training and quality assurance to identify systemic quality-improvement...
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Quality Team Lead- BPO
4 weeks ago
Hyderabad, Telangana, India Tech Mahindra Full timeJob Title: Quality Team Lead Location: Hyderabad Job Summary The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards. Key Responsibilities Lead, mentor, and motivate a team of Quality analysts to...
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Quality Team Lead- BPO
1 week ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Quality Team LeadLocation: HyderabadJob SummaryThe Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.Key ResponsibilitiesLead, mentor, and motivate a team of Quality analysts to achieve...
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Quality Team Lead
1 week ago
Hyderabad, Telangana, India Sutherland Full time ₹ 15,00,000 - ₹ 20,00,000 per yearA Sr. Associate Manager - QA in the Content Moderation and Trust & Safety team, he/she will be responsible for ensuring accuracy, and consistent moderation decisions across all content types and platformsRole & responsibilitiesDesign and publish a weekly sampling framework ensuring transaction coverage across user reports, escalations, proactive...
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Quality Assurance Lead
2 days ago
Hyderabad, Telangana, India, Telangana Indigrators Full timeResult expectation in terms of result areas core activitiesEnable self-organised teams to improve software quality by implementing and maintaining automated tests.Continuously enhance and optimise QA frameworks while training product teams on best practices.Support teams with test design, automation, and maintenance to ensure robust software delivery.Monitor...
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Quality Assurance Team Lead
17 hours ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and...
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Quality Assurance Team Lead
1 week ago
Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per yearQA Team Lead ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1...
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Lead Quality Assurance Tester
2 days ago
Hyderabad, Telangana, India, Telangana Techdome Full timeAbout the JobTechdome is seeking a dedicated Quality Assurance Engineer with 5+ Years of experience to ensure our products meet the highest quality standards. We are looking for a highly skilled and experienced QA Lead who can take ownership of projects from day one. The ideal candidate should have proven expertise in end-to-end testing, the ability to...
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Team Lead, Quality Assurance
1 week ago
Hyderabad, Telangana, India Infor Full time ₹ 15,00,000 - ₹ 20,00,000 per yearInfor Design is actively seeking an experienced QA Team Lead to oversee our QA team responsible for Infor Component Libraries and our Websites. We require a dynamic individual capable of effectively managing day-to-day operations in an agile environment. The ideal candidate should possess a strong ability to enhance existing processes, explore advanced...