Quality Team Lead
3 weeks ago
Roles and Responsibilities:Team Leadership & Development: To lead and line-manage a team of IQAs, directing, guiding, and providing performance feedback to achieve high-quality output. Quality Oversight: Oversee and ensure the quality assurance of curated assets—text, images, videos, audio—across diverse workflows. Maintain Google's strict content standards while improving current quality metrics. Process Improvement: Identify gaps in the current workflows and drive initiatives to challenge the existing quality scores, thereby implementing strategies and changes in process, if necessary, that improve consistency and objectivity and eliminate biases while reviewing.Collaboration & Stakeholder Management: Provide the primary interface among the IQM team, production teams, and supplier partners. Collaborate with peer groups in cross-functional teams to align quality expectations and process improvements. Reporting & Insights: Lead periodic reviews of team performance and quality metrics. Prepare deep-dive reports and insights to effectively communicate trends in quality performance, process improvement opportunities, and progress to key stakeholders and leadership. Bias Removal: Lead the separation of quality management from production in order to minimize friction, subjective biases, and ensure that reviews are objective. Training & Development: Developing and delivering a training program to maintain IQA team members who are current with guidelines, processes, and quality standards. Foster ongoing learning and upskilling in the team. Ensure Operational Excellence: Lead initiatives to simplify processes of quality management, increase efficiency, and sustain high standards across content review and curation workflows.Preferred Competencies:Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.Reduction of rework and Cost of poor Quality (COPQ).Eligibility:5+ years of experience, last 2 years should be in Team Handling RoleShould have worked as QA, QTL/QAM Customer Service or Back office or ChatShould be GraduateMandatory Trust and Safety content moderation experience Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc
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Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana HCLTech Full timeHCLTech Hiring | Hyderabad | QAs & TLs For Billing Support3 - 6 yearsSalary -Not DisclosedLocation :HyderabadTime and Venue22nd September - 24 September , 11.00 AM - 3.00 PMHCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Contact - Aman / Shivangi / Somina Job descriptionEssential...
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Team Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana [24]7.ai Full timeJob Summary:Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals. KRA:Plan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain and discuss Plans of Action with agents to ensure...
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Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana TP Full timeHe/She will be responsible for a team of associates. • Resolve agent and customer issues. • Be directly responsible for the overall performance of team members • Conduct performance reviews and team meetings. • Conduct monitoring and coaching sessions. • Coordinate with training and quality assurance to identify systemic quality-improvement...
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Quality Team Lead- BPO
1 week ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Quality Team LeadLocation: HyderabadJob SummaryThe Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.Key ResponsibilitiesLead, mentor, and motivate a team of Quality analysts to achieve...
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Lead Quality Compliance Manager
2 weeks ago
Hyderabad, Telangana, India, Telangana NexiGO Energy Full timeCompany DescriptionNexiGO Energy provides energy-efficient solutions for Light Electric Vehicles, Medical and Industrial Markets . Our innovations offer best-in-class reliability through battery management systems, battery chargers, power supplies, battery packs, Digital Twin, thermal management and charging infrastructure. We are committed to advancing...
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Quality Assurance Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Indigrators Full timeResult expectation in terms of result areas core activitiesEnable self-organised teams to improve software quality by implementing and maintaining automated tests.Continuously enhance and optimise QA frameworks while training product teams on best practices.Support teams with test design, automation, and maintenance to ensure robust software delivery.Monitor...
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Procurement Team Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana Randstad Enterprise Full timeDesignation : Procurement SME lead Location : Hyderabad - 2/ 3 days office Shift -: EMEA / UK Shift Experience : 9+ years relevant to Services Procurement role and ( minimum 3+ years in Lead role ) job context and purposeRandstad Enterprise (RE) wishes to become the undisputed market leader in services procurement/SOW management. To support this ambition RE...
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Quality Assurance Team Lead
1 week ago
Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per yearQA Team Lead ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1...
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Operations Team Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.Key...
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Operations Team Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced...