Team Lead
3 weeks ago
Job Summary:Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals. KRA:Plan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain and discuss Plans of Action with agents to ensure smooth functioning and meettarget GoalsSet goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)towards outperformanceConduct complete breakdown analysis on process failures, re-engineer work strategy,functions for better resultsSet Long term and Short term goals, work out required staffing, training needs, Qualityrequirements to achieve goalsMonitor chats from a holistic perspective, which includes maintaining quality, basiclanguage and product level monitoring and share feedback with agentsPlan and carry out coaching conversations with team members to help them improveperformanceAble to lead Client calls/CalibrationsJob Responsibilities:Team Leader for Blended process is the first contact for all the agents and SMEs.Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives.Communicate objectives on a daily, hourly and monthly basis to the front line associates.Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement.Deliver constructive feedback on their skills and performance.Communicate training and policy & procedure issues and needs to suppliers training personnel.Track observed agent performance versus goals on an hourly basis.Motivate and encourage the assigned team of associates.Conduct effective CSR screening interviews, as required or needed.Review and audit all Passive and Negative Survey chats per agent daily (real-time).Supervisor ratio should be a minimum of 1:15 ratio.Minimum requirements (Education Qualification & Work Experience):Education Qualification: Bachelor's degreeWork Experience: 3+ years of experience
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Operations Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.Key...
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Operations Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced...
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Sales Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Be Sold Out Full timeCompany Introduction:-Our client is one of the leading and respected names in the Indian Real Estatemarket since 1995. We cater to the commercial real estate market which deals into office spaces, retail spaces and industrial spaces. We have successfully catered to more than 5,000 large and medium commercial clients. Our presence is in 8 Metropolitan cities...
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Procurement Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Randstad Enterprise Full timeDesignation : Procurement SME lead Location : Hyderabad - 2/ 3 days office Shift -: EMEA / UK Shift Experience : 9+ years relevant to Services Procurement role and ( minimum 3+ years in Lead role ) job context and purposeRandstad Enterprise (RE) wishes to become the undisputed market leader in services procurement/SOW management. To support this ambition RE...
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Database Developer Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Idexcel Full timeJob Title: AWS Aurora Database Lead Developer & AdministratorLocation: Hyderabad, India (Work from office) Experience: 7+ years Employment Type: Full-time Department: Data Engineering6–10 years of experience as a PostgreSQL DBA, including 2+ years on Amazon Aurora PostgreSQL· Lead and mentor a team of 7–8 Database developers.· Proven experience leading...
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Embedded Software Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Votary Softech Solutions Pvt. Ltd. Full timeJob Description:We are looking for a Lead Embedded Software Engineer to guide and mentor a high-performing team focused on microcontroller platforms. The role involves developing and maintaining low-level software, peripheral drivers, and RTOS integration while ensuring seamless collaboration across the product stack.Key Responsibilities:Team Leadership:...
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Senior Team Lead
3 weeks ago
Hyderabad, Telangana, India, Telangana Toluna Full timeLocation: HyderabadJob ResponsibilitiesResponsible for taking ownership and accountability of projects high complex projectsEstimate project deadlines for key clientsEnsure the team delivers projects as per timelines Responsible for ensuring the quality of work Responsible for completion of administrative tasks such PL, PT, Portal and GreytHR.Participating...
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Business Development Executive
3 weeks ago
Hyderabad, Telangana, India, Telangana NxtWave Full timeThe ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.Requirements:Bachelor’s degree in any field.2+ years of experience in sales / inside sales (preferably EdTech...
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Team Lead
5 days ago
Hyderabad, Telangana, India Quenavros Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time, on-site role for a Team Lead located in Hyderabad. The Team Lead will be responsible for overseeing team operations, managing team performance, and ensuring the timely completion of projects. Day-to-day tasks include assigning tasks, providing guidance and support, conducting team meetings, tracking progress, and...
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Team lead
2 weeks ago
Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Team Lead to join our team in the Domestic sector. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent leadership skills.Roles and ResponsibilityManage and lead a team of professionals to achieve business objectives.Develop and implement strategies to improve team performance and...