Senior Team Lead

2 weeks ago

Hyderabad Telangana India, Telangana Toluna Full time

Location: Hyderabad


Job Responsibilities


  • Responsible for taking ownership and accountability of projects high complex projects
  • Estimate project deadlines for key clients
  • Ensure the team delivers projects as per timelines
  • Responsible for ensuring the quality of work
  • Responsible for completion of administrative tasks such PL, PT, Portal and GreytHR.
  • Participating in meetings and training sessions, providing effective feedback and input
  • Responsible for project allocation and resource management
  • Involve in project review meetings/ kick off calls and prepare meeting notes
  • Monitor the team on compliance to process related tasks
  • Assist the Manager in preparing any reports/data pertaining to process/function
  • Assist the manager in ensuring balanced utilization of team
  • Take necessary corrective actions for non-compliance of process
  • Mentor analysts on project related tasks for all complex/critical projects
  • Prepare content for training the new hires and other skill set enhancement tasks.
  • Contributing to the overall departmental goals and objectives
  • Attend and participate in project review meetings and kick off calls
  • Prepare training documents for key/critical clients and take training sessions
  • Identify areas that need efficient methods and develop/suggest macros/scripts
  • Manage a team of direct reports on process, project delivery and performance
  • Ensure the direct reports meet the KPI parameters consistently throughout the year
  • Maintain individual metrics/compliance reports of direct reports
  • Conduct periodic performance reviews and provide feedback to direct reports
  • Ensure the skillsets of direct reports scale up based on the scope of projects
  • Identify and suggest career enhancement opportunities to direct reports


Specific Accountabilities


  • Adhere and complete all process related tasks on time
  • Effectively self-monitor project related follow up tasks (revision/changes etc.)
  • Interact with senior colleagues and Research Managers
  • Interact with functional teams – SP & PM and other stake holders as necessary
  • Participate in team meetings
  • Attend specific project meetings assigned by TLs/Trainer
  • Demonstrate ownership and flexibility in handling project and process related tasks
  • Adheres and completes all process related tasks on time
  • Effectively displays behavior consistent with Toluna values
  • Identify the training needs of Jr. Analyst, Associate Analysts and Analysts.
  • Effectively self-monitors project related follow up tasks (revision/changes etc)
  • Mentoring and coaching team members to scale up
  • Conduct meetings to resolve project/non-project situations
  • Provide quick solutions to pressing project issues
  • Contributing actively in process improvement and technology initiatives
  • Create back ups for key clients and ensure handoff is documented





Skills Required



  • Attention to detail in quality checking
  • Excellent written and oral communication skills
  • Quantum, SPSS and Crunch programming skills (at least 10 years of experience)
  • Strong quantitative and analytical skills
  • Strong interpersonal and communication skills
  • Ability to handle large and complex projects
  • Market research experience
  • Ability to problem solve at a short notice
  • Ability to work under tight deadlines



Qualification


  • Graduate in any discipline
  • MBA is preferred



Experience


  • 10+ years’ experience in primary or secondary Market Research domain
  • Quantum, SPSS and Crunch programming skills
  • Experience on working with onsite clients/stake holders.
  • Experience working on high complex projects
  • Proven abilities to solve the data issues by providing valuable suggestions

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