Team Lead

2 days ago


Hyderabad Telangana India, Telangana HCLTech Full time

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support


3 - 6 years

Salary -Not Disclosed

Location :Hyderabad

Time and Venue

22nd September - 24 September , 11.00 AM - 3.00 PM

HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact - Aman / Shivangi / Somina



Job description

Essential Duties and Responsibilities (For Team Lead Role)

  • The Billing Lead will be the first escalation point for billing and transactional questions from the production staff.
  • The Billing Lead should be able to resolve the majority of these issues independently
  • The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team
  • The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)


Essential Duties and Responsibilities (For Quality Analyst Role)

  • Responsible for monitoring billing processes to ensure accuracy and compliance.
  • Conduct audits of billing transactions to identify errors and inconsistencies.
  • Improve billing workflows to enhance customer satisfaction and operational efficiency.
  • Review billing data and documentation for completeness and correctness.
  • Collaborate with cross-functional teams to resolve issues and implement quality improvements.
  • Ensure billing practices align with company standards and regulatory requirements.


Desired Skills & Qualifications:

  • Excellent written and verbal communication skills.
  • Must be a Graduate / Postgraduate.
  • 3-5 years of experience in Team Leader or Quality assurance or relevant.


Note: Please do not carry any laptop, pen drive, or external storage devices.


Interested candidates can walk-in directly.

Role: Quality Analyst

Industry Type: IT Services & Consulting

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Team HandlingQuality AnalystTeam LeaderCall Audit

LeadershipQC ToolsCoaching7QcShrinkageCall MonitoringCall QualityQuality MonitoringFeedbackCall CalibrationPeople Management SkillsKRACSAT


Walk-in Interview Details:

Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Timings: 11:00 AM - 3:00 PM

Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha

Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo


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