Operations Team Lead

We're Hiring: Team Lead – Operations (International Customer Support) Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced...

Role: Team Lead.Experience: 3+ Years as Team LeadLocation: HyderabadRole and Responsibilities:• Driving client KPIs• Stakeholder Management• Maintaining Attrition & Shrinkage of the team• Performance Management• Handling customer complaints and resolving issues that employees are not authorized to handle on their own• Dealing with schedule...

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support3 - 6 yearsSalary -Not DisclosedLocation :HyderabadTime and Venue22nd September - 24 September , 11.00 AM - 3.00 PMHCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Contact - Aman / Shivangi / Somina Job descriptionEssential...

We're Hiring: Team Lead – Operations (International Customer Support) Open Positions:16 Joining:ImmediateAbout the Role:We're looking for dynamic and experiencedTeam Leadsto manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced...

Hiring Alert Operations Team Lead (U3) |Location: Hyderabad (Hi-Tech City)Positions: 2Employment Type: Full-Time | Permanent | Work from OfficeShift Timings: 12:00 PM 9:30 PM (Mon to Fri)Transport: 2-way cab provided within boundary limitsMax CTC: Up to 8.5 LPA (Up to 30% hike on current CTC; Final offer based on past salary, experience & interview...

Roles and Responsibilities:Team Leadership & Development: To lead and line-manage a team of IQAs, directing, guiding, and providing performance feedback to achieve high-quality output. Quality Oversight: Oversee and ensure the quality assurance of curated assets—text, images, videos, audio—across diverse workflows. Maintain Google's strict content...

Job Summary:Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals. KRA:Plan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain and discuss Plans of Action with agents to ensure...

He/She will be responsible for a team of associates. • Resolve agent and customer issues. • Be directly responsible for the overall performance of team members • Conduct performance reviews and team meetings. • Conduct monitoring and coaching sessions. • Coordinate with training and quality assurance to identify systemic quality-improvement...

Key Responsibilities:Oversee technical operations, including application deployment, configuration, and support across telecom platforms.Monitor alerts and proactively respond to issues related to databases, servers, and application performance.Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined...

Client Delight Team LeadExperience: 3+ years Job Type: Full- TimeMode of Work: Work from Office Location: Himayath Nagar, Hyderabad Required skills & experience· 3–5 years of client success / customer experience / account management experience, ideally in fintech or wealth management · Prior experience in leading or mentoring a team while...