Operations Team Lead

4 days ago

Hyderabad, Telangana, India Intense Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Oversee technical operations, including application deployment, configuration, and support across telecom platforms.
  • Monitor alerts and proactively respond to issues related to databases, servers, and application performance.
  • Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined SLAs.
  • Collaborate with development, QA, and network teams to ensure smooth deployment and issue tracking.
  • Lead and mentor support engineers handling pan-India operations.
  • Manage incident documentation, perform RCA (Root Cause Analysis), and ensure timely resolution and escalation.
  • Ensure system compliance with telecom regulatory norms and data protocols.
  • Liaise with internal stakeholders for deployment coordination and addon process handling.

Required Skills and Abilities:

  1. Telecom Domain Knowledge Understanding telecom flows and regulatory implications.
  2. Linux Expertise – Command line proficiency for server/application support and log analysis.
  3. SQL Proficiency – Data extraction, query optimization, and basic procedure execution.
  4. Web and App Server Knowledge – Experience with Apache, Tomcat, and troubleshooting deployment issues.
  5. Scripting/Markup – Basic knowledge of HTML and scripting for automation or UI analysis.
  6. Issue Tracking & Documentation – Proficiency in using ticketing tools, documenting RCA/resolutions.
  7. AI Tool Familiarity – Experience with AI tools (ChatGPT, Copilot) for query building or problem diagnosis.
  8. Team Leadership – Ability to lead support engineers and coordinate with cross-functional teams.
  9. Customer Handling – Professional communication with stakeholders
  10. Stress & Time Management – Ability to work effectively in high-pressure, time-sensitive telecom environments.

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