
Operations Team Lead
19 hours ago
Hiring Alert Operations Team Lead (U3) |
Location: Hyderabad (Hi-Tech City)
Positions: 2
Employment Type: Full-Time | Permanent | Work from Office
Shift Timings: 12:00 PM 9:30 PM (Mon to Fri)
Transport: 2-way cab provided within boundary limits
Max CTC: Up to 8.5 LPA (Up to 30% hike on current CTC; Final offer based on past salary, experience & interview performance)
Notice Period: Immediate Joiners to Max 2 Months Only
About the Role:
Dear candidate's our company is currently hiring for Operations Team Leads (U3 Level) to join our dynamic team in Hyderabad. You'll be leading a high-performing team of 8-10 associates (U1s/U2s), ensuring operational excellence for international client processes, with direct engagement with stakeholders from the UK.
Key Responsibilities:
Lead and manage a team of 810 associates to deliver against KPIs and SLAs.
Handle day-to-day operations including team management, performance tracking, and escalations.
Work closely with internal stakeholders and UK-based clients to ensure service delivery and client satisfaction.
Prepare and maintain regular performance reports and dashboards using Excel and optionally Power BI.
Manage key operational metrics such as KPI, KRA, SLA adherence, Shrinkage, Attrition, and overall team performance.
Foster a positive team culture and drive employee engagement and growth.
Must-Have Qualifications & Experience:
Minimum 2 years of proven experience as a Team Lead on papers managing international voice or non-voice processes.
Experience in directly managing UK or US clients (or other native English-speaking regions) as a Team Lead.
Strong working knowledge of Excel for reporting and dashboards (Power BI exposure is a plus).
Excellent communication skills (verbal & written).
Strong people management, leadership, and performance coaching abilities.
Proven track record in managing and improving SLA, KPI, and team productivity metrics.
Must be currently residing in Hyderabad, Telangana.
Must be able to join within 060 days (Immediate joiners preferred).
Why Join Us?
Be part of a dynamic and professional work culture.
Fixed weekends off (Saturday & Sunday).
Opportunity to build a long-term career with Tech Mahindra.
Growth-oriented environment with full-time, permanent role benefits.
How to Apply:
Interested and qualified candidates from Hyderabad are invited to share their updated resumes with the subject line:
"Application for U3 Ops Team Lead | Hyderabad"Role & responsibilities
Interested Candidates please reach out to
Sumanth Chinni - Hr Recruiter
-
Team Lead
2 weeks ago
Hyderabad, Telangana, India Team Leader - Wealth Full timeRoles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...
-
Team Lead
1 week ago
Hyderabad, Telangana, India Team Leader - Wealth Full timeRoles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...
-
Cybersecurity Operations Team Lead
2 weeks ago
Hyderabad, Telangana, India beBeeCybersecurity Full time ₹ 1,00,00,000 - ₹ 2,00,00,000We are seeking a highly skilled Cybersecurity Operations Team Lead to oversee our Tier 1 shift operations. This is an exceptional opportunity for a seasoned cybersecurity professional to lead by example, drive improvements, and contribute to the success of our team.The Cybersecurity Operations Team Lead will be responsible for ensuring adherence to Standard...
-
Operations Team Lead
2 weeks ago
Hyderabad, Telangana, India beBeeLeadership Full time ₹ 17,91,000 - ₹ 25,14,000Job Overview:We are seeking a seasoned leader to oversee a team of Operations Leads and ensure customer satisfaction. The successful candidate will collaborate with cross-functional teams to maintain alignment with project timelines.Key Responsibilities:Own the customer experience from project booking to handoverAct as the highest point of escalation for...
-
Team Lead For Phlebotomist Operations
1 week ago
Hyderabad, Telangana, India Simplify Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Lead for Phlebotomist Operations - (Marathi & Gujrati Speaking)Location: Hyderabad - Banjara HillsJob Type: Full-timeWe are seeking an organized and proactive Team Lead to oversee our phlebotomist operations In this vital role, you will manage a team of phlebotomists, ensuring smooth daily operations and high-quality service by speaking their regional...
-
Data Operations Team Lead
1 week ago
Hyderabad, Telangana, India beBeeInnovative Full time US$ 8,00,000 - US$ 11,00,000**Job Description:**Leading a team of Annotation Analysts requires a unique blend of technical expertise, leadership skills, and passion for innovation. As the AIML Data Operations Team Lead, you will be responsible for guiding your team towards operational success, mentoring their career growth, and collaborating cross-functionally with other internal...
-
Loan Operations Team Lead
4 days ago
Hyderabad, Telangana, India beBeeCandidate Full time ₹ 15,00,000 - ₹ 25,00,000Leadership Role in Loan OperationsThis is a leadership role where the successful candidate will lead and manage our loan processing operations in India. The role requires ensuring operational efficiency, risk control, and adherence to regulatory requirements.Key Responsibilities:Process Management: Deliver duties of checker for assigned activities...
-
Team Lead
1 week ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLooking for Immediate Joiners-Team Leader Mapping OperationsJob Title: Team Lead Mapping OperationsBand: U3Location:Initial 3 months at client location & move to TechM officeClient Location : NanakramgudaTechM Location: Hitech CityShifts : Currently 9AM to 6PM, could extend to 24/7Notice period: Immediate to 30 daysExperience: overall 6+ years and 2+ years...
-
Team Lead, Campaign Operations
1 week ago
Hyderabad, Telangana, India Zeta Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Lead, Campaign OperationsPrimary Job Responsibilities:The Team Lead Campaign Operations will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). The team lead campaign Operations...
-
Team Lead
1 week ago
Hyderabad, Telangana, India Staffington Global Full timeFixed Income Analytics, Risk, Returns, etc. • Fixed Income analytics, Returns, Terms Become an SME in end-to-end Services operations support for clients, including workflows, data validation and other processes ensuring daily deliverables are met. • Partner with regional and Global Leads, Managers, Director of Operations and Efficiently lead projects...