Quality Analyst//Technical Process//International BPO

Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

We're hiring for International BPO Voice Process in Bangalore and Hyderabad .Role DescriptionThis is a full-time on-site role of a Customer Support Representative, located in Bengaluru South. The Customer Support Representative will be responsible for assisting customers with inquiries, issues, and product information. The daily tasks include...

Leading BPO in HyderabadHiring for Process TrainerInternational Voice Process(Mandatory)Require minimum 1year experience as Process Trainer in International BPO in Technical Voice ProcessImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 7.5LPAShifts 24*75 Days WorkingLooking for Immediate joinersRole and key...

Job Summary:We are seeking a highly motivated and detail-oriented Assistant Manager Quality to join our BPO operations team. The role involves managing quality frameworks, driving continuous improvement initiatives, ensuring compliance with client and organizational standards, and leading a team of quality analysts to deliver excellence in customer...

Role & responsibilities:Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followedComplete Quality Assurance and coaching session reports on a weekly basisAttend and participate in meetings with supervisors and managers to review monitoring listsAttend and participate in partner and internal calibration meetingsResearch escalated...

Walk-In Drive at CGS BPO India International Voice ProcessLocation: Madhapur, HyderabadWork Mode: Work from OfficeShift: RotationalWeek Offs: Two rotational offsWere HiringCGS BPO India is looking for dynamic individuals with excellent English communication skills for our International Voice Process.Freshers & Experienced candidates welcome Must be willing...

Job Summary:We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team. The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction.Key...

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCAExp - Min 2 yrsLoc - HyderabadImmediate joiners OnlyWFO | Both ways Cabs | night shifts |

PRINCIPLE PURPOSE OF JOThis role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify...

Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...