Sales Quality Analyst

3 days ago

Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team. The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction.

Key Responsibilities:

  • Monitor and evaluate inbound/outbound telesales calls to ensure adherence to sales scripts, compliance standards, and customer engagement guidelines.
  • Identify key improvement areas and share constructive feedback with sales executives.
  • Track quality metrics such as conversion rate, call handling, and communication effectiveness.
  • Collaborate with the sales trainers and team leaders to implement quality improvement initiatives.
  • Prepare regular reports on call quality scores, trends, and performance insights.
  • Conduct calibration sessions to ensure consistent evaluation standards.
  • Recommend training or process changes to enhance overall telesales performance.
  • Maintain confidentiality of all performance data and ensure data accuracy.

Key Skills & Competencies:

  • Excellent communication and listening skills.
  • Strong analytical and observation skills.
  • Good understanding of telesales processes and customer engagement techniques.
  • Proficiency in MS Excel, call monitoring tools, and CRM software.
  • Ability to provide constructive feedback effectively.
  • Attention to detail and a commitment to continuous improvement.

Qualifications:

  • Bachelors degree in any discipline is Mandatory
  • 1–4 years of experience in telesales quality, customer service quality, or a similar role.
  • Experience in BPO/Telecalling/Sales environments preferred.

Interested candidates can directly attend walk In Interview. Call via

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