Quality Analyst

2 hours ago

Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job Title: Quality Analyst

Work Location: Oliva Corporate Office, Begumpet, Hyderabad

Email for Applications:

Roles & Responsibilities:

  • Monitor inbound and outbound calls, chats, and emails to assess service quality.
  • Evaluate interactions using scoring sheets and document findings accurately.
  • Ensure compliance with company policies and regulatory requirements.
  • Provide constructive feedback and coaching support to team members for performance improvement.
  • Generate quality reports and share insights with management to drive process enhancements.

Required Qualifications:

  • Bachelors degree or equivalent experience in a related field.
  • 1-3 years of experience as a Quality Analyst in a BPO or e-commerce call centre.
  • Strong knowledge of customer service standards and quality frameworks.
  • Familiarity with QA tools and call monitoring software.
  • Excellent communication in English, Telugu, Hindi and Kannada.
  • Excellent verbal and written communication skills.
  • Strong analytical skills, objectivity, and attention to detail.

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