Quality Analyst

Quality Analyst SummaryCommercial Payment division is looking for a Quality Analyst to join their team and help with testing products to meet our organization’s quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers.Key...

Job SummaryThe Quality Analyst ensures high-quality customer service by monitoring and analyzing employee-customer phone interactions. Your main job is to identify service quality issues, report on performance, and flag urgent concerns.Key Responsibilities:Call Quality Check: Listen to and evaluate recorded and live employee calls against set quality...

About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

Job Summary:The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of transactional processes within various Finance functions. The QA ensures adherence to client-specific SLAs, compliance requirements, internal quality standards, driving process excellence and continuous improvement.Key ResponsibilitiesQuality...

This role is for one of our clientsIndustry: InsuranceSeniority level: Associate levelMin Experience: 1 yearsLocation: HyderabadJobType: full-timeWe are looking for a Product Quality Analyst to join our dynamic product and engineering team. The ideal candidate will bring strong analytical skills, hands-on experience with API and manual testing, and a passion...

Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

Your Journey at Crowe Starts Here:At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and...

The Chat Quality Analyst & Training Executive is a dual-role position responsible for monitoring and improving the quality of chat-based sales conversations while also training and developing sales teams. The role ensures agents consistently deliver high-quality customer interactions, follow sales processes, and achieve maximum conversion rates. This...

Job description:Job Title: QA Analyst – Power BI & P&C InsuranceLocation: Onsite in Rayadurgam, HyderabadEmployment Type: Full-timeExperience Level: YearsAbout the Role:We are seeking an experiencedQA Analystwith strong expertise inPower BI testing,data validation, andProperty & Casualty (P&C) Insurance domain. The ideal candidate should have deep...