International BPO Voice Process

10 hours ago

Hyderabad, Telangana, India Vertex Solutions Pvt Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • We're hiring for
    International BPO Voice Process
    in
    Bangalore
    and
    Hyderabad
    .

Role Description

This is a full-time on-site role of a Customer Support Representative, located in Bengaluru South. The Customer Support Representative will be responsible for assisting customers with inquiries, issues, and product information. The daily tasks include responding to customer queries via phone, email, and chat, resolving customer complaints promptly, providing product and service information, and maintaining customer records in the database. Additionally, the role involves collaborating with other departments to ensure customer satisfaction and continually improving the support processes.

Qualifications

  • Customer service, active listening, and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work effectively in a fast-paced environment
  • Competency with CRM software and customer database management
  • Basic technical knowledge and understanding of company products
  • High school diploma or equivalent; Bachelor's degree in a relevant field is a plus
  • Previous experience in customer support or a similar customer-facing role
  • Strong attention to detail and ability to multitask

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