International Voice Process Executive

2 weeks ago

Hyderabad, Telangana, India IntouchCX Full time

Role & responsibilities

  • Handle inbound and/or outbound calls from international customers with professionalism and clarity.

  • Possess a minimum of 1 year of experience in an international BPO voice process, demonstrating effective communication skills and the ability to handle diverse customer interactions.

  • Provide accurate information about products, services, policies, or processes.
  • Resolve customer queries, complaints, or issues promptly and effectively.
  • Maintain a positive attitude and ensure high-quality customer service.
  • Follow company guidelines, scripts, and compliance standards during calls.
  • Document customer interactions and update records accurately in the system.
  • Escalate unresolved or complex issues to appropriate departments or supervisors.
  • Meet individual and team performance targets such as call quality, average handling time, and customer satisfaction.
  • Adapt to different cultural nuances and communicate clearly with customers from diverse backgrounds.
  • Work in shifts and be flexible to accommodate international time zones.
  • Continuously update knowledge about products, services, and company policies.
  • Participate in training sessions and team meetings.
  • Maintain confidentiality and security of customer information.

Note: Please call HR- Prasanna

Contact Number

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