
International Voice Process Executive
2 days ago
We are looking for energetic, confident, and customer-oriented professionals to join our UK International Voice Process team
In this role, you will be the first point of contact for UK-based customers, helping them resolve queries, providing accurate information, and ensuring a high level of customer satisfaction.
This is a great opportunity for candidates who are passionate about communication, enjoy interacting with people, and want to build a long-term career in international customer service.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Understand customer queries and provide accurate, timely resolutions.
- Maintain polite, empathetic, and professional communication with customers at all times.
- Update and maintain customer records in the system after each interaction.
- Collaborate with team members and leaders to meet daily call quality and productivity targets.
- Follow company policies, data protection guidelines, and UK process compliance standards.
- Participate in regular training and feedback sessions to enhance communication and process knowledge.
Requirements:
- 0 to 5 years of experience in International Voice Process / UK or US Process / Customer Support (mandatory).
- Excellent verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Comfortable working in UK Shift Timings (Afternoon to Midnight IST).
- Basic computer proficiency and CRM knowledge.
- Immediate joiners preferred.
Contact for employment : Avinash, WhatsApp
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