International Voice Process Executive

2 days ago


Hyderabad, Telangana, India MRT Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are hiring enthusiastic and customer-focused professionals for our International Voice Process team in Hyderabad. The ideal candidate will have prior experience in handling international customer queries, delivering excellent service, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

  • Handle inbound and outbound calls from international customers.
  • Provide accurate information, resolve issues, and ensure a positive customer experience.
  • Maintain professionalism and empathy while addressing customer concerns.
  • Document all customer interactions and follow up on open issues to ensure closure.
  • Meet performance metrics related to quality, productivity, and customer satisfaction.
  • Collaborate with internal teams to resolve complex issues efficiently.

Requirements

  • Minimum 1 year of experience in an International Voice Process
  • Excellent verbal communication skills in English.
  • Ability to work in rotational shifts and rotational week-offs.
  • Strong interpersonal and listening skills.
  • Basic computer knowledge and ability to multitask.
  • Willingness to work from office (Hyderabad).

Benefits

  • Competitive salary: 4 5 LPA (based on experience and last drawn CTC).
  • One way cab facility.

  • 5 WORKING DAYS AND 2 WEEK OFFS

  • ROTATIONAL SHIFTS AND ROTATIONAL WEEK OFFS

  • Opportunities for career growth within a global process.
  • Dynamic and supportive work environment.

Kindly share your updated cv, current and expected ctc at

You can whatsapp your cv also at @

Best Regards,

Manasa

HR Recruiter



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