International Voice Process

3 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Job Description:

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting customers with queries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:

  • Handle international customer calls professionally and efficiently.
  • Provide accurate information and timely resolution to customer queries.
  • Maintain call logs and update CRM systems.
  • Meet performance targets (AHT, CSAT, etc.).
  • Work collaboratively with the team to improve service delivery.

Required Skills:

  • Excellent spoken English communication skills.
  • Strong customer handling and problem-solving abilities.
  • Willingness to work in rotational shifts (including night shifts).
  • Basic computer knowledge.
  • Prior experience in BPO/Call Center atleast 6 Months (International Process) is a plus.

Perks & Benefits:

  • Attractive salary with incentives
  • Transport facility (Two way cab)

Intrested Candidates Please Reach out Below Recruiter for Scheduling the Interview

HR Divya

Walkin- Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall )

(come along with Your resume, write HR Divya on top of the rrsume and once you reach just ping me or call me)

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