International Voice process- Customer service

8 hours ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description:

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting customers with queries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:

  • Handle international customer calls professionally and efficiently.
  • Provide accurate information and timely resolution to customer queries.
  • Maintain call logs and update CRM systems.
  • Meet performance targets (AHT, CSAT, etc.).
  • Work collaboratively with the team to improve service delivery.

Required Skills:

  • Excellent spoken English communication skills.
  • Strong customer handling and problem-solving abilities.
  • Willingness to work in rotational shifts (including night shifts).
  • Basic computer knowledge.
  • Prior experience into International Voice process atleast 6 Months (BPO/KPO) is a plus.

Perks & Benefits:

  • Attractive salary with incentives
  • Transport facility (Two way cab)

Intrested Candidates Please Reach out Below Recruiter for Scheduling the Interview

HR Divya

Walkin- Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall )(come along with Your resume, write HR Divya on top of the rrsume and once you reach just ping me or call me

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