IVR Developer/Lead

Job Role:IVR DeveloperExperience:8+ YearsLocation:Hyderabad, Gurgaon, Manesar, PuneResponsibilities:Design, develop, and maintain IVR applications using Twilio / M365 and related technologies.Lead a technical team and ensure timely project delivery.Integrate IVR systems with cloud services such as AWS or Azure , and with internal/external APIs.Manage...

Key Responsibilities:Lead and manage a team of IVR coders and QA specialists.Ensure daily/weekly/monthly coding targets are met with accuracy and productivity.Review and audit coded charts to maintain coding quality and compliance with ICD-10, CPT, and payer guidelines.Conduct regular feedback sessions and training for the team to improve performance.Handle...

p1c3tstsAtleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish Language Must have good hold on both English and Spanish language understanding and speakingMuse be proficient in Spanish Language , validate gramatically for lexical accuracy Should be able to analyze and test English language text...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment.Roles and ResponsibilityDesign, develop, and implement IVR/Dialog workflows to meet business...

Key Responsibilities:Design, develop, and execute IVR test cases using Cyara tools.Automate functional, regression, and load testing for voice and digital customer journeys.Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.Collaborate with developers, business analysts, and operations teams to gather...

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Job Title : Genesys Test EngineerLocation : HyderabadPosition : Full TimeRequired Experience : 4+ yearsWork Mode : HybridTimings : 2PM - 11 PM ISTJob Description (Job Summary/Roles & Responsibilities):A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will...

Position Overview: As a Chatbot Developer at Bradsol, you will play a pivotal role in designing, developing, and maintaining chatbot solutions using the platform. You will work closely with cross-functional teams to understand business requirements and create chatbots that deliver seamless user experiences.Responsibilities:Key Requirements:Hands on...

Key Responsibilities : - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow...

Job Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...