IVR Team Lead

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment.Roles and ResponsibilityDesign, develop, and implement IVR/Dialog workflows to meet business...

Key Responsibilities:Design, develop, and execute IVR test cases using Cyara tools.Automate functional, regression, and load testing for voice and digital customer journeys.Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.Collaborate with developers, business analysts, and operations teams to gather...

Role DescriptionThis is a full-time, on-site role for a Team Lead located in Hyderabad. The Team Lead will be responsible for overseeing team operations, managing team performance, and ensuring the timely completion of projects. Day-to-day tasks include assigning tasks, providing guidance and support, conducting team meetings, tracking progress, and...

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Job Title: Inside Sales Team LeadLocation: HyderabadDepartment: SalesReports to: Inside Sales Manager / Sales DirectorRole Overview:The Inside Sales Team Lead is responsible for leading a team of inside sales representatives to achieve sales targets, enhance team performance, and foster strong client relationships. This role involves strategic planning, team...

To achieve the target of the Presales Team on daily/weekly basis (Generate Leads, Convert leads to Customer site visits)Develop and drive Presales initiatives to achieve set goals by mentoring and motivating the Presales teamDeveloping, Enhancing, implementing of comprehensive PreSales strategies.To explain our projects in details to the customersTo answer...

Team Lead Field Staff Operations (Hindi)Location: Hyderabad – Banjara HillsJob Type: Full-timeWe are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff). You don't need medical experience yourself — your role is to ensure the team works efficiently, stays on schedule, and...

Team Lead - Home Services (Kannada)Location: Hyderabad Banjara HillsJob Type: Full-timeMode of work: HybridTimings: 5 am - 2 pmWe are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff). You dont need medical experience yourself — your role is to ensure the team works efficiently,...

Location: Hyderabad, India (Hybrid)This is a hybrid position primarily based in Hyderabad, India. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a...

About the JobWere changing the way people think about customer care, and we need your helpWe're looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners'...