IVR Team Lead

Job Role:IVR DeveloperExperience:8+ YearsLocation:Hyderabad, Gurgaon, Manesar, PuneResponsibilities:Design, develop, and maintain IVR applications using Twilio / M365 and related technologies.Lead a technical team and ensure timely project delivery.Integrate IVR systems with cloud services such as AWS or Azure , and with internal/external APIs.Manage...

- Immeidate joiner preferred JD : - 8+ years of experience in software development, with at least 3 years in IVR development and 2+ years in Team leadership. - Strong Proficiency in IVR platforms (Twilio and M 365). - Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus. - Experience with cloud platforms (e.g., AWS, Azure),...

p1c3tstsAtleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish Language Must have good hold on both English and Spanish language understanding and speakingMuse be proficient in Spanish Language , validate gramatically for lexical accuracy Should be able to analyze and test English language text...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment.Roles and ResponsibilityDesign, develop, and implement IVR/Dialog workflows to meet business...

Key Responsibilities:Design, develop, and execute IVR test cases using Cyara tools.Automate functional, regression, and load testing for voice and digital customer journeys.Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.Collaborate with developers, business analysts, and operations teams to gather...

Job Title : Genesys Test EngineerLocation : HyderabadPosition : Full TimeRequired Experience : 4+ yearsWork Mode : HybridTimings : 2PM - 11 PM ISTJob Description (Job Summary/Roles & Responsibilities):A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will...

Role DescriptionThis is a full-time, on-site role for a Team Lead located in Hyderabad. The Team Lead will be responsible for overseeing team operations, managing team performance, and ensuring the timely completion of projects. Day-to-day tasks include assigning tasks, providing guidance and support, conducting team meetings, tracking progress, and...

Position Overview: Shyftlabs is searching for an experienced Team Lead with hands on exposure to Siebel technologies. This role is responsible for leading the production enhancement and troubleshooting of various complex applications. The ideal candidate will be able to both work hands on and as well as collaborate with various stakeholders and teams on...

We are looking for a skilled Team Lead to join our team in the Domestic sector. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent leadership skills.Roles and ResponsibilityManage and lead a team of professionals to achieve business objectives.Develop and implement strategies to improve team performance and...

Job Title:Team Lead Digital Marketing Operations (Advertising Process)Job Location:HyderabadWe are looking for an experienced Team Lead to manage a digital advertising support process for an international client. The ideal candidate should have a strong background in digital marketing operations, online advertising, and people management.Key...