Genesys Test Engineer

1 week ago

Hyderabad, Telangana, India Solugenix Full time

Job Title : Genesys Test Engineer

Location : Hyderabad

Position : Full Time

Required Experience : 4+ years

Work Mode : Hybrid

Timings : 2PM - 11 PM IST

Job Description (Job Summary/Roles & Responsibilities):

A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genesys Cloud and On-Premises platforms.

Must Have & Desired Skills:

  • Minimum 4 years of experience in testing Genesys CX cloud and engage platforms
  • Genesys IVR Testing Expertise: Proven experience in testing IVR applications on both Genesys Cloud and Genesys On-Premise environments.

Automation Tools:

  • Hands-on experience with Cyara Automation for IVR testing.
  • Familiarity with Selenium for UI and functional automation (preferred).
  • Testing Methodologies:
  • Strong understanding of SDLC, Agile/SCRUM frameworks, and software release cycles.
  • Experience in performance and stress testing using tools like JMeter or LoadRunner.
  • Project & Defect Management:
  • Working knowledge of Jira or Rally for tracking tasks, defects, and agile workflows.
  • Excellent Oral and Written communication skills
  • Ability to work in a team and challenging environment. Knowledge on Genesys cloud agent experience.
  • Should have testing experience on Genesys email functionalities.

Education: Any Graduates, Any certification on Genesys Cloud is preferred

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