IVR/Dialog Workflow Professional
7 days ago
We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment.
Roles and Responsibility
- Design, develop, and implement IVR/Dialog workflows to meet business requirements.
- Collaborate with cross-functional teams to identify and prioritize project requirements.
- Develop and maintain technical documentation for IVR/Dialog workflows.
- Troubleshoot and resolve issues related to IVR/Dialog workflows.
- Ensure compliance with industry standards and best practices.
- Participate in code reviews and contribute to the improvement of the overall code quality.
Job Requirements
- Strong understanding of IVR/Dialog workflow principles and technologies.
- Experience with designing and developing complex IVR/Dialog flows.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong communication and interpersonal skills.
- Familiarity with industry-standard tools and software.
-
IVR Test, CYARA Professional
5 days ago
Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Design, develop, and execute IVR test cases using Cyara tools.Automate functional, regression, and load testing for voice and digital customer journeys.Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.Collaborate with developers, business analysts, and operations teams to gather...
-
Hyderabad, Telangana, India Eclat Health Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearMultispecialty Surgery Coding – SME (Professional & Facility)Job Summary:We are seeking an experienced Multispecialty Surgery Coding Expert to serve as a Subject Matter Expert (SME) for both professional and facility surgery coding. The SME will provide in-depth knowledge, training, auditing, and guidance on complex surgical coding across multiple...
-
Automation Engineer/ Software Engineer
3 days ago
Hyderabad, Telangana, India HSBC Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest...
-
Contact Center
4 hours ago
Hyderabad, Telangana, India Ekincare Full timeJob Title: Head Contact CentreDepartment: Operations / Customer Experience Reporting To: Director Operations Location: HyderabadRole Summary:The Head Contact Centre at ekincare will lead the end-to-end operations of our contact centre, ensuring seamless customer service and operational efficiency across corporate client employees and diagnostic appointment...
-
BPO Specialist
2 weeks ago
Hyderabad, Telangana, India QHT Clinic Full time ₹ 6,00,000 - ₹ 12,00,000 per yearIndustry & SectorHealthcare — Clinical Support & Patient Services (Healthcare BPO). This role supports patient-facing operations, clinical appointment management, billing inquiries and care coordination for on-site healthcare delivery centres. Location: India — On-site.Primary Title: BPO Operations SpecialistRole & ResponsibilitiesHandle high-volume...
-
AEM Developer
6 days ago
Hyderabad, Telangana, India Duranta Infotech Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per yearBroad ResponsibilitiesDeveloping and implementation of AEM-based solutions, ensuring high performance, reliability, and scalability and collaborating to integrate AEM components seamlessly.Design and architect AEM solutions based on business requirements, ensuring alignment with industry best practices and our client's IT standards.Creating and customizing...
-
Senior Professional Services Consultant
2 weeks ago
Hyderabad, Telangana, India Tungsten Automation Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionTungsten Automation, formerly Kofax, is the global leader in intelligent workflow automation solutions with a 40-year legacy. Our team comprises 2,200 employees across 32 countries, serving over 25,000 global customers. Our commitment to innovation and customer success has earned us industry recognition, including being named a Leader in...
-
Same Day Surgery
7 days ago
Hyderabad, Telangana, India Eclat Health Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title:Multispecialty Surgery Coding SME (Professional & Facility)Job Summary:We are seeking an experienced Multispecialty Surgery Coding Expert to serve as a Subject Matter Expert (SME) for both professional and facility surgery coding. The SME will provide in-depth knowledge, training, auditing, and guidance on complex surgical coding across multiple...
-
PeopleSoft Financial Professional
5 days ago
Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWe are looking for a skilled professional with a strong background in PeopleSoft Financials, specifically with General Ledger expertise. The ideal candidate should have 6-10 years of experience.Roles and ResponsibilityDesign and develop financial applications using PeopleCode and SQL/PSSQL.Implement and manage workflows using Control-M and Unix shell...
-
Microsoft Power Automate Professional
5 days ago
Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 7,50,000 per yearLooking for Power Automate Professional to design and deploy workflow automation using Power Platform tools.Must integrate with Office 365 and third-party apps.Experience with Power Apps and Power BI is a plus.