
IVR Test, CYARA Professional
6 days ago
Key Responsibilities:
- Design, develop, and execute IVR test cases using Cyara tools.
- Automate functional, regression, and load testing for voice and digital customer journeys.
- Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems.
- Collaborate with developers, business analysts, and operations teams to gather requirements and define test strategies.
- Conduct end-to-end testing of voice, SMS, chatbots, and omnichannel interactions where applicable.
- Perform root cause analysis and log defects, track resolutions, and verify fixes.
- Ensure seamless integration of IVR with backend systems (CRM, databases, CTI).
- Monitor and report on test execution status, results, and KPIs to stakeholders.
- Contribute to continuous test automation frameworks for IVR and contact center platforms.
- Stay updated on Cyara platform upgrades and implement best practices.
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