IVR Engineer
2 weeks ago
Responsibilities:
- Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences
- Partner with internal teams to define and implement solutions that improve support experiences
- Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code.
Qualification:
- 3+ years IVR Speech Recognition experience
- The ability to design callflows from requirements documentation and workshops
- Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects CXP etc.
- A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux
- A working knowledge of telephony technologies including call routing, SMS, VOIP
- State Machine Experience & Knowledge
- Unix/shell scripting (Bash, Powershell or any other shell)
- Application support experience
Nice to have
- JavaScript, Java
-
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