AWS Connect Engineer

3 days ago

Hyderabad, Telangana, India Blue Spire Inc Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Blue Spire is looking for talented AWS Connect Engineers and API Developers to join our growing technology team for our BFSI client's
Enterprise AWS Connect migration
projects. The candidate will work on
next-gen cloud contact center solutions
by being a part of solution architecture discussions, leadership, and full-stack development. The ideal candidates will have hands-on experience in AWS Connect migrations (Cisco to AWS), API development and knowledge on modern front-end frameworks.

Key Responsibilities:

  • Lead/assist in
    AWS Connect migrations
    , from
    Cisco to AWS
    .
  • Design, implement, and manage
    AWS Connect solutions
    integrated with
    AWS Lambda
    and other AWS services.
  • Provide
    end-to-end solution ownership
    including configuration, call flows, and IVR logic.
  • Collaborate with product, infrastructure, and business teams to deliver
    secure and scalable cloud contact center solutions
    .
  • Support ongoing
    management, monitoring, and optimization
    of AWS Connect environments.

Required Skills:

AWS Connect Engineering Manager:

  • Lead the
    end-to-end migration
    from legacy IVR platforms to AWS Connect and integrated chatbot applications.
  • Work closely with AWS engineers to design and implement
    Amazon Connect
    ,
    Lex
    ,
    Lambda
    ,
    S3
    , and related AWS services.
  • Act as the
    primary liaison
    between business users, technology teams, and AWS account teams.
  • Define and manage the
    program roadmap
    , milestones, and delivery plans across multiple workstreams (IVR, Chatbot, Integration, Analytics).
  • Oversee
    solution design and development
    — IVR flows, Lex bots, contact routing, and agent experience.
  • Coordinate with
    cross-functional teams
    (AWS architects, developers, security, QA, operations).
  • Ensure
    on-time delivery
    and adherence to scope, budget, and quality metrics.

AWS Connect Engineers:
(4–8 years)

  • Hands-on experience with AWS Connect
    and
    AWS Lambda
    .
  • Strong knowledge of
    IVR design, telephony, call routing, and cloud contact center operations
    .
  • Experience in
    managing AWS environments
    (IAM, CloudWatch, S3, DynamoDB, API Gateway, etc.).
  • Proven
    migration experience
    – preferably
    Cisco to AWS Connect
    .
  • Good to have:
    Full-stack experience
    (Java, , React/Angular) for integration and custom development.
  • Excellent
    problem-solving and communication skills
    to work with cross-functional teams.

Nice to Have:

  • Exposure to cloud-native architectures (AWS ecosystem).
  • Knowledge of DevOps practices (CI/CD, Docker, Kubernetes).
  • Prior experience in BFSI large-scale enterprise environments.

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