Genesys Solution Consultant

17 hours ago

Hyderabad, Telangana, India Inspiredge IT Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities :

- Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients.

- Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements.

- Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow designs to enhance customer experience and operational efficiency.

- Act as the primary technical liaison between the client's stakeholders and the internal delivery team.

- Translate complex technical features of the Genesys Cloud platform into clear, compelling business solutions and value propositions.

- Configure, test, and troubleshoot Genesys Cloud features, including routing, reporting, integrations, and customization.

- Provide subject matter expertise and technical guidance to sales, project management, and support teams.

- Develop comprehensive technical documentation, solution architecture diagrams, and knowledge transfer materials.

Qualifications & Must-Haves :

- Experience : 7 years of progressive experience in contact center technology, with a strong focus on implementation.

- Genesys Expertise : Mandatory Genesys Cloud implementation experience.

- Genesys Certified Professional (GCP) certifications are a significant plus.

- Design Skills : Extensive, hands-on experience with IVR and Call Flow Design, including Architect flows, expressions, data dips, and integrations.

- Client Skills : Strong customer-facing and consulting skills; demonstrated ability to lead technical discussions, manage client expectations, and present solutions to both technical and non-technical audiences.

- Technical Acumen : Deep understanding of contact center operations, telephony, reporting, integrations (APIs, CRM), and best practices.

Location & Employment Details :

- Location : Hyderabad, Visakhapatnam, or Remote (based on candidate profile and business needs).

- Employment Type : Full-Time

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