Account Manager, North America

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

We are seeking an Account Manager based in India to oversee a $3M Book of Business composed of North American (NA) customers. In this role, you will:

• Collaborate with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.
• Drive adoption of JumpCloud's solutions within existing accounts, identifying opportunities for further growth.
• Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.
• Hybrid working - 3 days in WeWork offices and 2 days fully remote- (Prestige WeWork-Cube), Kormanagala.

If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we'd love to hear from you

• Account Management & Growth
• Own a $3M BoB for NA-based customers, focusing on renewals, expansions, and upsells.
• Leverage data-driven insights to identify growth opportunities within your portfolio.
• Consistently meet or exceed Net ARR and related revenue targets.
• KPI Ownership & Strategic Planning
• Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
• Develop targeted account strategies to drive product usage and uncover upsell opportunities.
• Accurately forecast your pipeline and maintain consistent reporting on key metrics.
• Cross-Functional Collaboration
• Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud's solutions.
• Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
• Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
• Escalation Management
• Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
• Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.
• Reporting & Stakeholder Engagement
• Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
• Communicate effectively with both internal teams and external customers to maintain transparency and alignment.

• 4 years of experience in SaaS sales or account management, ideally serving North American markets.
• Proven track record of driving renewals and expansions in a high-growth environment.
• Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
• Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.

• Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus.
• Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
• Experience in a hyper-growth SaaS environment managing complex portfolios.

• High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
• Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
• Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
• Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.